Customer Service & Reception Officer
Australian Caravan Centre is currently recruiting, and an exciting full-time opportunity exists for a Customer Service & Reception Officer to join our team at our dealership located in Chinderah.
As the first point of contact for our customers, you will thrive on delivering exceptional customer service while providing administrative support across our Service and Warranty departments. This is a diverse, hybrid role suited to someone who enjoys working in a fast-paced environment, building strong customer relationships, and supporting day-to-day dealership operations.
You will play an important role in creating a welcoming and professional experience for customers both in person and over the phone, while assisting with administration, bookings, warranty coordination, and general dealership support.
Full Time Position
* Monday – Friday
* 9am – 5pm
* Chinderah Location
* Remuneration will be based on experience, skills, and qualifications
Your Key Responsibilities Will Include:
* Answering incoming phone calls promptly and professionally
* Greeting and assisting walk-in customers and directing enquiries to the appropriate department
* Providing exceptional face-to-face and phone-based customer service
* Managing general reception and administration duties
* Booking service appointments, repairs, and customer handovers
* Assisting with invoicing, purchase orders, data entry, and customer communications
* Assisting with warranty and insurance repair administration
* Preparing and processing documentation through dealership systems
* Maintaining office supplies and supporting the overall presentation of the dealership
* Assisting with coordination of stock transfers, couriers, and deliveries where required
* Supporting dealership departments with ad-hoc administrative tasks
About You:
* Exceptional customer service and communication skills
* Professional presentation and a friendly, approachable manner
* Strong organisational skills with high attention to detail
* Ability to multitask and work efficiently in a fast-paced environment
* Positive attitude with a willingness to learn and grow
* Competent computer skills including Microsoft Office and email systems
* Ability to work autonomously and as part of a team
* Previous reception, administration, or customer service experience highly regarded
* Experience with invoicing or dealership systems is advantageous but not essential
* A passion for caravan and camping will be highly regarded
To apply, please submit your CV and a cover letter outlining your suitability for the position through SEEK, including your availability.
The successful candidate will be required to provide a current police check.
Only shortlisted candidates will be contacted.