Job Title: Service Delivery Manager
Job Description:
Innovative & diverse culture
Rotating Roster| Day & Night Shift
About the Project
UGLs Manufacturing & Maintenance business are looking for a Service Delivery Manager to join our project team based at our purpose-built maintenance facility in Kangy Angy on the NSW Central Coast.
The NIF Project Overview
The NIF project will oversee the replacement of trains carrying customers from Sydney to the Central Coast, Newcastle, the Blue Mountains and the South Coast.
Our Vision
UGL will operate a new maintenance facility and provide maintenance and asset management services to the new fleet for 15 years.
Role Overview
UGLs Manufacturing & Maintenance – Transport business is recruiting for a highly experienced Service Delivery Manager to join our collaborative team.
Shift Details:
Rotating roster with 12-hour shifts
38-hour work week
Team Management: Provide leadership, direction, and clear instructions to all team members.
Train Performance: Ensure trains meet availability and reliability requirements.
Incident Management: Support and/or manage investigations into incidents involving safety, quality, unavailability, and train faults.
Asset Information System: Ensure accurate raising of notifications, service orders, and closure of service orders in the Asset Information System.
Performance Monitoring: Review achieved KPIs against pre-determined performance indicators.
Requirements
Extensive Management and Supervisory experience within the rail, automotive, military, Defence, avionics or any other safety-critical environment.
Strong communication skills (oral & written) including strong negotiation and influencing skills, and the ability to establish effective working relationships with a variety of people at different levels both internally and externally.
Outstanding ability to communicate effectively with all levels of management and staff (verbal and written).
Benefits
Diverse opportunities to grow, back yourself and achieve.
Ongoing training for career progression
Excellent remuneration package & benefits
Salary continuance, Employee Assistance Program & AIA Vitality Wellness Program
Discounts on private health insurance, vehicles, travel and more
About Us
UGL is a well-known and respected provider of end-to-end engineering, construction and maintenance services within rail and transport, communications and technology systems, oil and gas, power, renewables, and resources, water and defence markets.
At UGL, we value diversity - in the backgrounds, ideas, work styles and perspectives of our team.
We are an Equal Opportunity Employer and strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally diverse backgrounds to apply.
Selection Criteria
The selection criteria for this role include extensive management and supervisory experience, strong communication and negotiation skills, and the ability to lead and motivate a team.
Additionally, you will need to have outstanding analytical and conceptual skills, with the ability to present information effectively to support decision-making.
You will also need to be able to prioritize multiple tasks to achieve objectives within the agreed time frame.