Rare and unique role in a full-service professional firm specializing in debt recovery, debt collection, and legal recovery.
We are excited to represent a rapidly growing business that takes pride in its ethical practices, strong compliance focus, emphasis on customer service, and commitment to delivering integrated and focussed processes.
As part of a fast-growing and agile company that genuinely cares for its employees, you will reap the rewards of a highly supportive, inclusive, and diverse culture.
This rare and exciting role will be responsible for overseeing and managing the entire collections process and your soon-to-be team.
You will be able to provide transparent reporting on both early and late-stage collections to ensure accurate processing while staying within target requirements.
You will be confident in your expertise at setting collections and recovery strategies that support customers in financial difficulty and making sure they receive fair outcomes while keeping an eye on forecasting, managing, and reporting for business growth.
You will provide strategic leadership and direction to your team, including coaching, motivating, and developing your team members to nurture their careers.
Your analytical approach, technical report writing skills, and extensive knowledge of collection laws will help you continuously find ways to improve the company's debt recovery efficiency and vision in all areas of this role.
Key Responsibilities
* Foster and promote team values of Commitment, Compliance, Service, and Greatness.
* Support the Chief Operating Officer in executing Group Strategic Objectives.
* Identify and develop future leaders to ensure internal succession plans for key roles.
* Promote Champion of Champions program throughout the Collections department.
* Provide monthly report to the CEO on collections team operating metrics.
* Partner with Senior Management Team to develop annual strategic plan.
Collections Management
* Set collection targets for key clients ensuring delivery to budget.
* Lead the development of the collections department strategy.
* Support and engage with Collection Team Leaders in reaching Key Performance Indicators.
* Develop and implement new strategies to drive performance of collections team.
* Effectively promote the engagement of the Legal team and its services amongst the Collections Teams.
* Utilize data analytics to inform insights and strategies.
Client Liaison
* Actively engage with clients to develop and foster broad rapport.
* Facilitate client engagements either virtually or in person to broaden engagement services with clients.
* Ensure delivery of end-of-month reporting to key clients and facilitation of client de-brief meetings.
* Provide support network to clients on general collections and credit management.
Compliance
* Ensure collections team compliance with all regulatory requirements.
* Foster and promote regulatory compliance in collections.
* Conduct training on staff where required to ensure compliance within regulatory requirements.
Experience
* Significant prior industry experience or established collections leadership experience.
* Diploma in Financial Services/Credit Management or equivalent and Tertiary Qualifications preferable.
* Current or former membership to industry-related bodies.