Customer Experience Specialist
Our organization is seeking a skilled and detail-oriented Customer Experience Specialist to join our team. This role will be responsible for ensuring that our valued customers receive a first-class experience when interacting with our service department.
The ideal candidate will possess strong communication and interpersonal skills, as well as the ability to handle high-pressure situations and demanding customers. They will also have a passion for delivering exceptional customer experiences and a commitment to upholding our company's values.
Key Responsibilities:
* Communicate with customers via phone, text, and email to address their enquiries and concerns
* Resolve customer complaints in a timely and professional manner
* Perform administrative tasks such as data entry, filing, and updating customer information
* Assist with maintaining accurate records and reports
* Participate in ongoing training and development to improve customer service skills
As a Customer Experience Specialist, you will play a vital role in promoting greater customer satisfaction, loyalty, and retention. If you are a motivated and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.
Benefits:
* Competitive remuneration package
* Ongoing professional development and career progression opportunities
* Discounted health insurance and employee purchasing policies
* Employee Assistance Program
Requirements:
* Strong knowledge of the automotive industry
* Excellent communication and interpersonal skills
* Ability to work in a team environment
* High school diploma or equivalent required; post-secondary education in a related field an asset
What We Offer:
Our organization is committed to providing a positive and supportive work environment that encourages growth and development. We offer competitive salaries, benefits, and career advancement opportunities to our employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.