**Job Description**:
**About the role**:
We are looking for a talented Customer Service Representative to join our busy inbound contact centre. Working on the front line over the phone, you will be the voice of KinCare, and responsible for ensuring each customer's experience is of the highest quality. You'll be required to direct calls and assist customers with their queries ranging from service time confirmations/changes, general questions, and any other ad-hoc request that comes in.
We currently operate with a hybrid working model, with 2 days per week in the Bella Vista office and 3 days from home!
What else you can expect:
- Full-time permanent position
- The shifts we can offer are 7am - 3:30pm or 8am - 4:30pm, Monday to Friday
- 1 weekend shift is required every 4-6 weeks
- Work from home options
- Ongoing training & coaching for your development
- A fun, supportive team
**About you**:
You will be empathetic, and solutions focused, with impeccable customer service skills. Due to the nature of this role, experience working in a call centre workplace will be ideal, as will a team-focused attitude. You'll work well under pressure while also maintaining a calm demeanour.
Additionally, you will be a fantastic communicator, with outstanding attention to detail and the ability to work to strict deadlines. Strong computer skills are essential, and experience with CRM systems are ideal.
**About KinCare**:
We have a 30-year track record of supporting older Australians to live independently. We're committed to improving the quality of life and health & wellbeing for our customers through tailored in-home care services.
It's really the people here who make it a great place to work. When you come to work for us, you can be sure that you will be inspired and challenged every day. Each day you will be surrounded by passionate, committed colleagues and get to build some meaningful connections. You will also receive the support and training you need for a rewarding long-term career. As a family orientated company, we believe time at work and at home matters. We are all about work-life balance and flexibility.
📌 Customer Service Representative
🏢 Kincare
📍 Sydney