About Fujitsu is transforming organizations with innovative solutions and expertise, contributing to the growth of society and our customers. We strive to bring happiness through technology.
We are a global leader in technology and business solutions that drive positive change.
* Drive profitable client engagements by delivering high-quality services, fostering strong relationships, and identifying new opportunities for growth.
This role offers flexible work arrangements and can be based in Melbourne (preferred), Canberra, Sydney or Brisbane.
Main Responsibilities
* Client Engagement & Delivery
o Build and maintain strong relationships with clients, acting as a trusted advisor.
o Develop and refresh strategic plans with customer buy-in.
o Foster C-Level and senior stakeholder connections.
o Identify and influence new engagement possibilities.
o Lead large ServiceNow Transformation projects.
o Act as an escalation point for consulting teams.
o Mentor junior consultants and develop team capabilities.
o Support presales activities through demos, proofs-of-concept, and high-level designs.
o Strengthen partnerships with ServiceNow stakeholders.
o Drive continuous improvement, best practices, and consulting methodologies.
* Thought Leadership & Advisory
o Serve as a Subject Matter Expert in industry domains (e.g., ITSM, ITOM, CSDM, CMDB, ServiceNow Platform Advisory and Architecture).
o Develop advisory products and services.
o Mentor consultants, support certifications, and run training workshops.
o Contribute to industry thought leadership and best practices.
o Influence clients to adopt Enable services and ServiceNow solutions.
Leadership Development (if applicable)
* Lead and develop a high-performing team.
* Act as a coach, mentor, and trusted advisor.
* Enhance employee experiences and drive succession planning.
Requirements and Experience
* 7+ years of relevant industry experience.
* Expertise in delivering ServiceNow Transformation and Enterprise Service Management engagement.
* Leading multiple ServiceNow implementations.
* Experience in Enterprise customer environments with CxO-level engagement.
* Strong relationship-building skills within accounts.
* IT Degree, MBA, or relevant tertiary qualification.
* ServiceNow CMA certification + CIS Certification in ITSM, ITOM, ITAM etc.
* ServiceNow sales & presales accreditations.
Benefits
We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment where we encourage our people to bring their full selves to work. We call this Be Completely You.