Business Operations Manager Opportunity
This senior leadership role offers a unique chance to shape the operational strategy of a prominent retail franchise, driving business growth and excellence in the Queensland market.
As a seasoned area manager with a proven track record in multi-site management, you will be responsible for developing and executing operational plans that enhance customer experience, team member engagement, and sales performance.
* Key Responsibilities:
* Deliver effective store visits to build strong relationships with franchise partners and develop quality operations plans to improve standards and profitability.
* Support new store openings and provide post-orientation training and business coaching to ensure successful launches.
* Liaise with franchisees to execute marketing initiatives and encourage investment in their businesses.
* Schedule and drive TML meeting processes to maintain open communication and collaboration.
* Target and support underperforming stores to immediately address performance gaps and coach franchisees towards better cost control.
* Analyse financial performance using Profit and Loss Statements to benchmark store performance and provide coaching on cost management.
* Conduct various reports and audits to ensure compliance with Cake Assured, Mystery Shopper, and Wholesale Merchandising standards.
* Facilitate wholesale sales growth for franchisees willing to drive additional revenue for their stores.
Requirements:
* Proven track record in multi-site management and QSR experience.
* Strong analytical skills to identify sales growth opportunities and develop strategic plans.
* Excellent communication and interpersonal skills to build strong relationships with franchise partners and team members.
* Ability to manage multiple tasks and prioritize projects effectively.
* Results-driven and focused on delivering exceptional business outcomes.
* Strong understanding of local area marketing and ability to coach and influence franchisees.
* Disciplined with compliance, especially around food/customer and team member safety.
* Proficient in Microsoft suite of software and able to prepare reports and communicate efficiently.
Benefits:
* Opportunity to work with a nationally recognised brand and contribute to its ongoing success.
* Flat structure providing direct access to the Head of Operations and collaborative working environment.
* Professional development opportunities to enhance your skills and knowledge.
* Competitive salary package matching your skills and experience.
Apply now and take the next step in your career as a Business Operations Manager!