Job Title Sales Assistant
Location Serene Residences, Tweed Heads – NSW
Employment Type Full-time or will consider perm part time for the right person
Reports To Sales Manager
Position Summary
The Sales Assistant will play a key role in supporting the sales and marketing activities for Serene Residences, a new retirement village development in Tweed Heads. This position assists the sales team in delivering a high-quality customer experience to prospective residents and their families, supporting the end-to-end sales process from enquiry through to settlement. The role requires strong organisational skills, excellent communication, and a compassionate, service-oriented approach.
Key Responsibilities
Sales & Customer Support
* Act as a first point of contact for prospective residents and their families
* Respond to sales enquiries via phone, email, and walk-ins in a professional and timely manner
* Assist with scheduling and coordinating sales appointments, events, and information sessions
* Support the Sales Manager during promotional events
* Maintain accurate records of enquiries, appointments, and follow-ups
Marketing & Display Management
* Assist with the presentation and upkeep of sales office
* Ensure brochures, contracts, and sales materials are current and well-presented
* Support marketing campaigns, launches, and community information events
* Assist with CRM updates and reporting
Administrative & Contract Support
* Prepare sales documentation and assist with contract administration
* Coordinate with legal, finance, and development teams as required
* Track deposits, expressions of interest, and settlement milestones
* Maintain confidentiality of all client and commercial information
Relationship Management
* Build positive, trusting relationships with prospective residents and stakeholders
* Provide clear and accurate information regarding village lifestyle, services, and pricing
* Assist with follow-up communications to support sales conversion
Compliance & Governance
* Ensure sales processes align with relevant retirement living legislation and company policies
* Support compliance with NSW retirement village regulations
* Adhere to ethical sales practices and privacy requirements
Skills & Experience
Essential
* Previous experience in sales support, administration, customer service, or real estate
* Strong interpersonal and communication skills
* High level of organisation and attention to detail
* Proficiency with Microsoft Office and CRM systems
* Ability to manage multiple tasks and meet deadlines
* Professional presentation and manner
Desirable
* Experience in retirement living, aged care, property development, or off-the-plan sales
* Understanding of NSW retirement village legislation
* Experience supporting contracts or property settlements
Personal Attributes
* Empathetic and respectful approach when working with older people
* Proactive and self-motivated
* Trustworthy and discreet
* Customer-focused with a consultative sales mindset
Working Conditions
* May include evening or weekend work to support events from time to time
* Police Check and right to work in Australia required
What We Offer
* Opportunity to be part of an exciting new development from launch to completion
* Supportive and collaborative sales environment
* Training in retirement living sales and compliance
* Competitive remuneration
Equal Opportunity Employer
We are committed to providing a diverse and inclusive workplace and encourage applications from all qualified candidates