Associate Principal Technical Account Manager
Dragos, Inc. is seeking an Associate Principal Technical Account Manager to join our APAC Customer Experience team. Dragos defends industrial organizations that provide essential services and infrastructure. We are a remote-first company with operations in North America, Europe, the Middle East, and APAC. We value authenticity, transparency, and trust.
About The Role
In this role, you’ll serve as a trusted advisor to our customers—delivering expert recommendations, guiding them to operationalize key use cases, and turning their success into strong advocacy for Dragos. You’ll be the voice of the customer within our organization, sharing critical feedback and insights that shape product innovation and address unmet needs. You should be tenacious, curious, humble, resilient, and relentlessly committed to helping customers achieve meaningful business outcomes. If you thrive in fast-changing environments and want your work to directly advance our mission of Safeguarding Civilization, this is the place to make an impact.
Responsibilities
- Act as the technical advocate and advisor for assigned customer accounts, ensuring successful onboarding, configuration, and utilization of Dragos solutions through regularly scheduled cadence calls or ad-hoc customer requests.
- Understand customer goals, success criteria, and operational environments to guide them toward realizing maximum value.
- Provide ongoing strategic and technical guidance to customers, including best practices, roadmap alignment, and optimization recommendations.
- Collaborate with Dragos teams to ensure a smooth and seamless customer experience.
- Proactively monitor customer health and usage data to identify and address risks, opportunities, and adoption gaps.
- Conduct regular account reviews and value realization sessions with customers.
- Deliver enablement and product walkthroughs to help customers expand internal capabilities and mature their cybersecurity programs.
Requirements
- 5+ years of experience in or with industries containing OT systems (e.g., energy, oil and gas, metals and mining, manufacturing, food and beverage). Familiarity with typical industrial control systems (ICS), SCADA, or DCS architectures.
- 3+ years of experience in OT or enterprise cybersecurity, including Threat Intelligence, Security Operations, Security Engineering, etc.
- Strong understanding of industrial cybersecurity, ICS/OT environments, and/or threat detection platforms.
- Familiarity with security operations, asset visibility, threat intelligence, or vulnerability management.
- Experience working with large, complex enterprise customers in critical infrastructure sectors (e.g., energy, manufacturing, oil & gas).
- Understanding of SOC/SIEM workflows (e.g., Splunk, QRadar, FortiSIEM, Elastic, Sentinel) and concepts such as incident response, notification triage and investigation, secure remote access, and vulnerability management.
- Knowledge of relevant standards, frameworks and regulations applicable to critical infrastructure and industrial cybersecurity (e.g., SANS 5 ICS Critical Controls, ISA 62443, AESCSF, NIST CSF, SOCI).
- Excellent communication, interpersonal, and problem-solving skills.
- Proven ability to articulate and present business value to stakeholders (e.g., CISOs, OT Managers, Directors of Engineering) using technical insights from the customer environment.
Compensation
- Salary: AUD 230,000 OTE
- Competitive Equity Package
- Comprehensive Benefits Plan
Dragos is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden by law. All current hires must pass a background check as a condition of employment.
Company Details
Location: APAC region (remote-friendly). Employment type: Full-time. Job function: Sales and Business Development. Industry: Computer and Network Security.
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📌 Associate Principal Technical Account Manager
🏢 Dragos
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