Get AI-powered advice on this job and more exclusive features.At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us apart from the competition.As a Customer Onboarding Account Manager you will partner with new customers to find solutions and deliver efficiencies within their supply chain. You will develop a deep understanding of customer requirements and provide valuable insights and expertise that enable us to navigate the complexities of logistics environment and solve problems quickly. Further, you will liaise with various internal departments to ensure each customer experiences a smooth transition to an efm solution.RequirementsAs a Customer Onboarding Account Manager, your responsibilities will include:Building strong relationships with both internal and external stakeholdersImplement & manage new accounts through the hyper care periodTrain new customers on the efm systems and processProvide strong service levels while ensuring competitive pricingProject management to ensure accurate, timely and actionable outcomesInfluencing change to create further efficiencies across the customer's supply chainWorking in close collaboration with customers to ensure they achieve project goals & timelines, ensuring service levels are met and annual NPS scores are achievedManaging and executing administrative functions for assigned accounts, including CRM management and general administration that will enhance overall portfolio results.Weekly KPI managementExperience Required2+ year's work experience in a customer facing role, ideally in an Account Management or Project Management position within the Logistics IndustryStrong process focus, specifically in relationship managementDeep understanding of commercial drivers of businessProven analysis, problem solving, decision making and negotiation skillsAble to quickly navigate complex logistics scenarios and find the best solutionRelentless passion for providing a no better customer experienceA solution focused orientationEnjoy working in a fast-paced and challenging environmentBenefitsWhy should you join efm Logistics?Attractive remuneration scheme, with uncapped earning potentialStrong focus on regular and ongoing professional development training, enhancing skills and career progressionA dynamic and empowering culture, where we challenge each other to do it betterAn opportunity to be part of an industry leaderFree parkingCompany functions and team building activitiesPartner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationallySeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionSupply ChainIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at efm Logistics by 2xGet notified about new Customer Account Manager jobs in Moorabbin, Victoria, Australia.Melbourne, Victoria, Australia 2 weeks agoRichmond, Victoria, Australia 3 weeks agoCremorne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 month agoFerntree Gully, Victoria, Australia 3 weeks agoAccount Executive - Melbourne or BrisbaneMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoCremorne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 5 days agoNational Account Executive ANZ - BunningsMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia A$90,000.00-A$120,000.00 3 weeks agoAccount Executive/Senior Account ExecutiveMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia A$80,000.00-A$90,000.00 2 weeks agoMelbourne, Victoria, Australia A$140,000.00-A$160,000.00 1 week agoMelbourne, Victoria, Australia A$100,000.00-A$120,000.00 3 weeks agoMelbourne, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 2 months agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoSouth Melbourne, Victoria, Australia 3 weeks agoCommercial Account Executive, AcquisitionMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia A$360,000.00-A$400,000.00 3 weeks agoMelbourne, Victoria, Australia 2 weeks agoWe’re unlocking community knowledge in a new way. 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