We are seeking an Event Coordinator to join our team at IHG Hotels & Resorts in Adelaide. The successful candidate will be responsible for coordinating events, meetings and conferences.
About the Role:
The Conference and Events Coordinator will be required to liaise with clients to build accurate events bookings, deliver exceptional service standards and respond to meeting & events enquiries.
Key Responsibilities:
* Liaising with clients to ensure all their requirements are met
* Delivering exceptional customer service and ensuring client satisfaction
* Responding to meeting and events enquiries and upselling to maximise sales and revenue
* Accurately logging all enquiries in the sales and catering system – compiling accurate function sheets and regular reports for the Operations Team
Please note that a passion for providing excellent customer experiences and client engagement is essential for this role.
What We Need From You:
To succeed in this role you will need:
* A minimum of 2 years experience working in groups, meeting and events in a hotel or sales role
* Excellent administrative and time-management skills
* Confidence in proactively preventing problems and ability to handle service recovery following any complaints
* A love of working in a fast-paced and motivated team environment
* Experience using Opera, Microsoft Outlook, Word and Excel and Infrasys an advantage
* Experience using Salesforce is desirable but not essential
Benefits:
This role offers a competitive salary package including:
* A competitive salary
* Full uniform
* Impressive room discounts
* Some of the best training in the business
Company Culture:
At IHG Hotels & Resorts, we welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.