**About the Company**
Heidelberg is the leading global solution provider for commercial and industrial customers in the print media industry. We develop and provide precision offset printing presses, plate imaging devices, postpress equipment, integrating software as well as the entire range of spare parts, consumables, remarketed equipment, servicing and consultancy advice.
**About the Role**
This position is to provide a high level of technical customer service and mechanical support to both internal and external customers in the installation and servicing of new and remarketed press and post press equipment within the Heidelberg Solution of products and services. The role also includes engagement in selling of our service offerings.
This includes, but not limited to:
- Provide mechanical support for current and remarketed press and post press equipment installations
- Provide mechanical support for repairs to new and remarketed press and bindery equipment installed at the customers’ site or in house
- Diagnosing faults and performing operational maintenance of machines, and overhauling and repairing mechanical parts
- Provide mechanical support for service contracts as required, ensuring all procedures are followed
- Identify service gaps and sources of customer dissatisfaction and work with the team to identify, recommend and support solutions to rectify the problem
- Engage in selling of our service offerings and actively seek opportunities from the market
- Being an effective team player, demonstrating flexibility and commitment to organisational values, goals and objectives
- Being willing and able to travel on assignment throughout Australia
- Conducting work in compliance with health and safety regulations/legislation at all times.
**Skills & Experience**
- Demonstrated 3 years’ experience in a mechanical role preferred, either in the Printing / Graphic Arts industry or a similar commercial environment with a strong focus on Customer Service.
- Basic skills in lathe operation; mill operation; basic pneumatic understanding; basic hydraulic understanding; electrical welding; refrigeration understanding is desirable
- Demonstrated ability to work unsupervised or in a team environment.
- Demonstrated ability to develop, build and maintain effective working relationships, both internally and externally of the organisation
Pay: $95,000.00 - $105,000.00 per year
Supplementary Pay:
- Overtime pay
**Experience**:
- Mechanical engineering: 4 years (required)
Work Authorisation:
- Australia (required)
Work Location: On the road
Application Deadline: 16/07/2025