At Amazon, we're looking for passionate, driven leaders who excel in fast-paced environments and solve complex challenges.
As an Operations Manager (OM) at Amazon Logistics (AMZL), you'll ensure packages move efficiently through our network to reach customers on time. You'll lead teams, drive improvements, and directly impact our delivery experience for millions of customers.
This isn't just an operations role—it's an opportunity to lead, innovate, and make a real impact on the
way we deliver smiles to millions of customers. If you are someone who loves problem-solving, driving
continuous improvement, and leading high-performing teams, this is the role for you
In this role, you'll oversee daily logistics operations at our Heathwood Delivery Station, supervising a team of Shift Managers while reporting to the Site Lead.
Key job responsibilities
Key job responsibilities
- Manage and develop a team of Shift Managers and their associates
- Serve as proxy for the Site Lead when required
- Analyze operational forecasts and determine productivity requirements for the delivery station
- Champion safety programs to maintain a secure environment for all associates and Delivery Service Partners
- Identify and implement process improvement initiatives using Lean methodologies
- Measure shift performance against business metrics and develop action plans to improve operational excellence
- Optimize resource planning and oversee shift patterns managed by direct reports
A day in the life
A day in the life
You'll start your day reviewing previous shift performance data and planning the day ahead with your team. Throughout your shift, you'll conduct floor walks to observe operations, coach Shift Managers, address emerging issues, and implement process improvements. You'll participate in daily operational meetings, analyze metrics, and collaborate with cross-functional teams to ensure service levels are met. Your day includes both strategic planning and hands-on problem-solving to maintain efficient operations.
About the team
About the team
Amazon Logistics (AMZL) handles 'last mile' delivery in partnership with third-party distribution businesses. Our Delivery Stations have two main operational areas: 'Under The Roof' (UTR) associates who process products for dispatch, and 'On The Road' (OTR) teams who ensure safe and timely delivery to customers. We focus on creative thinking and continuous improvement to deliver millions of packages while providing an exceptional customer experience.
Basic Qualifications:
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications:
- 2+ years of performance metrics, process improvement or lean techniques experience
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.