Description
Crowne Plaza Melbourne Carlton (pre-opening) set to open in December 2025 to be a vibrant cosmopolitan hotel with everything you need to create your perfect urban getaway. Conveniently located close to world-class Universities in the heart of Melbourne's Innovation District. The hotel's ideal location overlooking the beautiful Lincoln Square lets you experience the very best of the local community and beyond, whether visiting for business, leisure, a meaningful gathering, or a blend of all.
As a Full Time or Part Time Night Auditor, you play a crucial role in overseeing hotel operations and security during night hours. Working with a Night Manager, you are responsible for ensuring that all financial transactions are accurately reconciled and is in compliance with auditing requirements, while also delivering excellent services to our guests. This position requires excellent communication and problem-solving skills, high level of responsibility and trustworthiness, and reliability. In this role, you will also be part of the pre-opening Team at Crowne Plaza Melbourne Carlton, contributing to the establishment of the Front Desk's operational foundation, and support with getting the hotel ready to welcome our very first guests.
A little taste of your day-to-day
Every day is different, but you'll mostly:
* Welcome and assist guests with late arrivals and early departures, delivering warm, attentive service throughout the night.
* Complete nightly auditing procedures — balancing transactions, reconciling room revenue, verifying rates, and producing accurate financial and operational reports.
* Monitor hotel safety and security during overnight hours, ensuring all entrances are secure and promptly reporting any irregularities or incidents.
* Maintain accurate guest records and handle payments in line with compliance standards, protecting the confidentiality of all guest data.
* Support the reservations and front office functions by managing last-minute bookings, handling guest requests, and in-room dining services after hours.
* Ensure completion of nightly checklists, maintain a tidy and welcoming lobby area, and assist with any additional front office tasks to ensure seamless overnight operations.
What we need from you
* Previous experience in a similar role, preferably within a hotel or hospitality environment.
* Strong numerical and analytical skills, with excellent attention to detail and accuracy in financial transactions.
* Excellent interpersonal and communication skills to engage effectively with guests and colleagues.
* Proficient computer skills, ideally with experience using property management systems and accounting software.
* Ability to work independently and make sound decisions, even in high-pressure or overnight situations.
* Reliability and flexibility to work overnight shifts (11pm-7am), including weekends and public holidays.
* Legal eligibility to work in Australia.
Full-time and part-time positions available.
What you can expect from us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.