Job Description
You will be responsible for the strategic implementation, management and support of key infrastructure technologies that underpin our organization.
Maintain quality and cost of all aspects of IT infrastructure while maintaining high levels of support across multiple streams.
You will provide an escalation point for all IT Infrastructure aspects in resolving major infrastructure issues.
You will join a high-performing team based at our modern Head Office, which offers a vibrant environment featuring a balcony, BBQ area, collaborative and quiet spaces, and plenty of natural light.
Key Responsibilities:
* Demonstrate leadership through development and mentoring of IT support teams, responsiveness to business needs and motivation of diverse, cross-functional teams to achieve positive business results
* Delivery of infrastructure services, networks, and applications with the view of maintaining capacity and availability
* Develop policies and procedures regarding data security and privacy
* Manage allocated projects relating to business integration and office establishments Liaise with the network, telephony and other engineers/suppliers to ensure business and office integrations are run smoothly
* Proactively lead service improvements of administrative tasks via automation and scripting
* Participate in reviewing operational infrastructure requirements and providing recommendations as required
* Make timely, sound decisions based on analysis & experience Relies on extensive experience and good judgment to ensure expectations are met and that business objectives are achieved
* Manage relationships with Managed Service Providers including period reviews to ensure appropriate vendors are engaged
* Perform cost control activities and monitor revenues and expenditures to assure sound fiscal control
* Provide ongoing improvements to documentation of system configurations, application installs and procedures etc.
* Evaluate changes in the infrastructure and application environment and satisfactorily test and implement them via the Change Management process This should align with ITIL best practices and standards
* Provide assistance and guidance to the rest of team help pass on knowledge to junior members
* Provide major incident support in accordance with the escalation procedures