Love helping people and leading a team when it matters most? Join Mackay Regional Libraries as an After Hours Supervisor in a permanent part time role (18.25 hours per week) based at Dudley Denny Library. You'll take the lead during our after‐hours service—supporting staff, keeping things running smoothly and ensuring every visitor experiences a safe, welcoming and high‐quality library service. Availability to work Thursday to Sunday as part of an any 5 out of 7 roster is required.
What you'll love about this role
* Make a real impact by keeping the library safe, welcoming and running smoothly after hours.
* Lead on shift with the autonomy to guide the team, make decisions and solve issues in the moment.
* Community connection—you'll support customers of all ages and help create a positive experience every visit.
* Variety every day, balancing people leadership, customer service and operational coordination.
* Schedule that suits—a permanent part‐time role with Thursday to Sunday availability within an any 5 out of 7 roster.
About this opportunity
* Be based at Mackay Regional Libraries – Dudley Denny Library, supporting your community after hours.
* Provide confident after‐hours operational supervision to deliver a safe, responsive and professional service.
* Lead, coach and support the team on shift so customer service is consistent and service standards are met every time.
* Handle escalations and resolve customer issues with sound judgement—staying calm and solutions‐focused under pressure.
* Coordinate workflow, allocate tasks and keep the shift on track to deliver timely, high‐quality outcomes.
* Keep accurate records and reports, ensuring procedures and relevant policies are followed.
* Work closely with internal stakeholders to strengthen after‐hours service delivery and support the wider library team.
Essential Qualifications, Experience & Skills
* Proven experience leading and supporting a team in a customer‐focused environment (library experience is desirable).
* Excellent customer service and conflict resolution skills, with the ability to manage escalations and deliver practical outcomes.
* A confident communicator who stays calm, professional and solutions‐focused in after‐hours situations.
* A community‐first mindset and commitment to delivering responsive service that reflects Council values.
* Strong planning and organisational skills, with attention to detail in documentation and reporting.
* PAID QLD Working with Children Blue Card – It is an essential requirement for this position to hold a Working with Children Blue Card. Under Queensland legislation, you must hold the Blue Card prior to commencing employment – No Card, No Start policy. If you currently do not hold a Blue Card, we recommend you commence the application process when you apply for the position. For more information please refer to the following website: https://www.qld.gov.au/law/laws-regulated-industries-and-accountability/queensland-laws-and-regulations/regulated-industries-and-licensing/blue-card/applications/apply
In addition to the above, we also offer the following benefits
* Competitive base hourly rate of $ 43.72.
* Up to 18% superannuation (conditions apply).
* Choose 4 or 5 weeks' annual leave with 17.5% leave loading (pro rata for part‐time).
* Flexible work arrangements with an any5 out of 7 roster.
* Potential access to salary sacrificing options.
* Lifestyle benefits programme with corporate discounts.
* Study and assistance programmes to support your career development.
* Ongoing learning and development opportunities.
* Employee Assistance Programme (EAP).
* Employee health and wellbeing initiatives.
* Active social clubs to help you connect across Council.
Want to know more about this role
View the Position Description (PD) for this role in the document attachments.
How to apply
Submit your cover letter and resume, highlighting your most relevant experience for this role.
Applications Close
Monday, 6 April 2026
Having troubles submitting your application
Reach out to one of our friendly Talent and Onboarding Officers by phoning 1300 MACKAY (1300 622 529).
Important information for applicants
To be considered for this position, all candidates must have the appropriate working rights for Australia. Your Australian work rights will be verified during the recruitment process.
Applicants who progress beyond the interview stage will be required to undergo a pre‐employment process, which includes comprehensive Pre‐Employment Medical Assessments (inclusive of Drug and Alcohol testing).
We are an Equal Employment Opportunity (EEO) employer, where all applicants are treated fairly and respectfully and have equal access to all available opportunities. At Mackay Regional Council, diversity is about creating a respectful and inclusive workplace that recognises our employees' unique contributions and perspectives, working together to deliver extraordinary results.
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