About the Role:
* As a Investigation Officer, you will support the Ombudsman in improving government administration by assisting members of the public with complaints about public bodies and officers.
* You will work closely with complainants and agencies to obtain relevant information and facts.
* Casemanagement of complaints is crucial, including preparing reports and correspondence as needed.
* You will also provide support to senior officers on complex matters and coach junior officers on basic enquiries and complaints.
Job Responsibilities:
The Investigation Officer role involves key duties such as assisting with enquiries and complaints, liaising with agencies and complainants, casemanaging complaints, and supporting senior officers.
About the Team:
This role supports the Ombudsman's mission to improve government administration and uphold public trust. If you are passionate about public service and have excellent communication skills, this could be the perfect opportunity for you.