Overview
Suncorp Group is all about being there for our customers in the Moments that Matter. We provide support and understanding for customers in some of their most challenging times, while finding outcomes to get them Back on the Road. If you are naturally empathetic and find joy and pride in making a genuine difference, this role is for you! This is a permanent, full-time role.
What You’ll Do
- Be the primary point of contact for customers who have experienced loss or damage to their caravan, motorhome, or boat
- Handle a high volume of inbound calls efficiently
- Ensure our customers are proactively kept informed with accurate and clear information of claim progression and manage expectations
- Effectively manage customer expectations in line with our ‘Best Claims Practice’ philosophy
- Develop a clear understanding through effective listening of each customer’s claim and circumstance
- Action claims in accordance with customer service expectations and service level agreements
- Effective decision making and problem solving to ensure the best outcome for the customer and the company
- Maintain up to date records regarding all activity on the claim
- Customer and Stakeholder complaint resolution
- Ensure each claim interaction progresses the claim as far as possible towards completion
- Minimising the need for further rework or repeat contact from customers
- Ensure claims are managed in line with the General Insurance Code of Practice guidelines as well as internal processes
What You’ll Bring
- High level of customer service experience
- Prior claims experience highly desirable
- Excellent communication skills both written and verbal
- Active listening skills
- High level of attention to detail and ability to prioritise
- Demonstrated decision making ability and critical thinking
- Computer literacy and experience navigating multiple systems
What We Can Offer You
- $79,500 inclusive of 12% super
- Hybrid working – in office and home
- Employee discounts and rewards on more than 400 retailers, and discounts across Suncorp brands and products
- Study support and opportunities for external learning
- Parental leave – 20 weeks for primary carers
- Wellness initiatives and discounts on health insurance and gym memberships
Note: Benefits may vary by role, level and location. For more on our employee advantages, please refer to the official information on our site.
Why you’ll love working with us
For over 100 years Suncorp Group has been driven by our guiding Purpose – to build futures and protect what matters. We’ve built a culture of trust, empowerment and flexibility to help our people unlock their potential and make a meaningful difference for customers and communities. We’re excited about what we can achieve together and invite you to join Suncorp Group today.
If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, please contact for a confidential conversation.
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📌 Claims Specialist
🏢 Suncorp Group
📍 South Australia