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Retail director of customer experience

Adelaide
beBee Careers
Posted: 15 June
Offer description

Boutique Manager Role

Take on a pivotal role in shaping the culture and driving the success of this new boutique as Store Manager. You will be responsible for overseeing daily store operations, ensuring exceptional customer experiences, and maintaining excellent store presentation.

About the Opportunity

This is a rare chance to lead a high-performing team, drive sales, and ensure the store reflects the brand's premium image and values. As part of our retail team, you'll be responsible for the day-to-day operations, including opening and closing procedures, stock management, and compliance with company policies.

Key Responsibilities

* Daily Operations Management: Oversee all aspects of daily store operations, ensuring exceptional customer experiences and maintaining excellent store presentation.
* Team Leadership: Motivate and inspire your team to exceed sales targets and deliver outstanding customer service.
* Staff Development: Recruit, onboard, train, and mentor staff, fostering a positive and high-energy team culture.
* In-Store Marketing: Implement in-store marketing initiatives and promotions in collaboration with the head office team.
* Inventory Management: Conduct regular audits, manage inventory levels, and oversee stock replenishment.

Requirements

* 3+ years of retail management experience, preferably within premium, fashion, or lifestyle brands.
* A strong leader and mentor who thrives on coaching and developing a team.
* Proven ability to drive sales, exceed KPIs, and create a customer-first culture.
* Strong operational and stock management skills, with a keen eye for detail.
* Experience with Shopify and JIFI systems is highly regarded.

What We Offer

* A competitive salary package.
* The chance to be part of an exciting brand expansion with growth opportunities.
* A supportive and collaborative retail team that values innovation and excellence.
* Training and development programs to help you take your retail career to the next level.
* Generous staff discounts and incentives.

Job Details

* Seniority Level: Mid-Senior
* Employment Type: Full-time
* Job Function: Management, Sales, and Customer Service
* Industry: Retail

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