Job Description
Lifeline Connect Program Lead is a crucial role in the development and implementation of a Connect service design model that ensures scalability, operational excellence, and strong stakeholder collaboration to meet evolving community and organisational needs.
The ideal candidate will oversee the ongoing strategy, design, and development of the Lifeline Connect model, ensuring it meets the requirements of various contexts and local community needs. They will also develop an implementation plan documenting recommended hub locations and establish a governance structure to manage the successful delivery of 5 Lifeline Connect Hubs.
Key Responsibilities:
* Develop a documented scalable Lifeline Connect Hub service design that can be adapted to various contexts and local community needs.
* Develop an implementation plan documenting recommended hub locations and how they will be established.
* Develop a governance structure to manage the successful delivery of 5 Lifeline Connect Hubs.
* Develop a suite of resources to establish and operate a Lifeline Connect Hub, including training modules, position descriptions, process maps, and outreach materials.
* Drive operational excellence by enhancing process ease and efficiency, ensuring seamless service delivery and optimal workflow.
* Develop a documented budget for the statewide implementation and ongoing operations.
* Facilitate the statewide Connect Community of Practice.
* Host & facilitate the inter-Member NSW Steering Committee for the Connect statewide rollout.
About You:
* Minimum of 1 year experience in delivering Connect Hub or related programs such as in-person crisis support.
* A tertiary qualification in a relevant field, such as social work, psychology, public health, or community services (Desirable).
* Proven track record of accomplished and effective leadership in previous roles.
* Proven ability to develop and implement impactful community programs.
* Excellent verbal, written, and interpersonal skills for effective engagement and collaboration with Stakeholders.
* Ability to analyse complex information and develop effective solutions.
* Continuous Improvement: Demonstrated commitment to evolving best practice.
Benefits:
* Salary Packaging - access to tax savings through salary packaging.
* Employee Assistance Program - access to free counselling sessions for you and your family.
Next Steps:
We believe that diversity is strength and are proud to be an equal employment opportunity workplace. Please let us know if you require any reasonable adjustments as part of the recruitment process.