$140k - $160k + Super + NFP Tax Benefits
- Exciting Opportunity To Lead, Mentor & Develop A Strong IT Team
- Sydney Based - Hybrid Working Arrangements
**The Role**:
Our client is a leading Not-For-Profit organisation on the lookout for an IT Manager to join their team on a permanent basis.
- $140k - $160k + Super + NFP Tax Benefits
- Exciting Prospect To Lead, Mentor & Develop A Strong IT Team
- Sydney Based - Hybrid Working Arrangements
The purpose of the role is to provide effective support services to the client services operations as well as other internal and external stakeholders through IT systems, infrastructure and procedures that aim to continually improve our efficiency, performance, and capacity.
You will work closely with business leaders and IT teams both internally and externally to define, develop and deploy IT Systems and Applications to achieve business goals, based on agreed priorities. Ensure that the IT Infrastructure and user management supports are secure and support our operational requirements.
**Your Responsibilities**:
- Oversee the data management to improve system (i.e. Salesforce) data quality, implementing rules and automation as needed.
- Manage the proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimisation.
- Manage relationships with various IT vendors and ensure optimal levels of support and guidance are provided. Managing contractual agreements to align with the organisation's key operational requirements.
- In consultation with business stakeholders, develop appropriate technology support models and service level agreements, and ensure these are being achieved.
- Report to the ELT & Board on progression of system status updates and ongoing optimisation of the IT Systems and Applications.
**About You**:
- Minimum 5 years of experience in Service Delivery Management.
- Experience with SaaS and cloud software solutions required.
- Proven people management experience
- Experience with Project Management (Desirable).
- Salesforce Experience (highly desirable)