Job Overview: The Porter Team Leader plays a pivotal role in shaping the guest experience, fostering exceptional satisfaction and loyalty.
Key responsibilities include leading training initiatives to enhance team performance, resolving guest queries with professionalism and efficiency, and maintaining up-to-date knowledge of local events to provide accurate information.
* Develop and implement comprehensive training programs to boost team productivity.
* Effectively resolve guest inquiries in a timely and courteous manner, ensuring seamless service delivery.
* Maintain expert knowledge of local events to offer informed guidance to guests.
The ideal candidate will possess prior hotel experience, excellent interpersonal skills, and a valid driver's license.