Job Title
A full-time role in a customer service team, providing support and assistance to employment customers.
About the Opportunity
As a Job Coach, you will work in a supportive, fun and productive team in a unique customer service role. You will provide the right information, tools and advice to support people, deal with a range of inquiries creating variety in your day, and learn about employment services while making a difference in someone's life.
Key Responsibilities
* Actively listen and provide advice to customers.
* Build trust and rapport with customers through effective communication.
* Work as a team player to achieve results.
* Provide excellent customer service to internal and external customers.
* Maintain composure and focus on achieving objectives.
What We Offer
* 12 weeks paid parental leave for employees.
* Superannuation contributions for women during unpaid parental leave.
* 5 weeks annual leave after 3 years of service.
* Access to long service leave after 5 years of service.
* Flexible working arrangements.
* Career development and promotion opportunities.
Employment Criteria
We value diversity and encourage applications from people with disability, Aboriginal & Torres Strait Islander people, mature aged workers, and people from culturally and linguistically diverse backgrounds.