The Team
The Application Services team provides technical support for a broad range of clinical systems that manage both demographic and clinical data. We are responsible for the maintenance, optimisation, and ongoing management of application systems across the Tasmanian Health Service.
The Role
Management and Leadership Focused:
* We are seeking a highly capable people leader to join the Department of Health as a Digital Services Applications Manager. This role is responsible for the leadership and performance of a statewide Applications services function operating in a 24×7 environment, ensuring services are reliable, customer-focused, and aligned with organisational priorities.
* The role has a strong managerial and leadership focus, with accountability for building a high performing, engaged workforce, driving operational excellence, and ensuring application services effectively support the Department's strategic objectives. The Digital Services Applications Manager acts as a key interface between business stakeholders and technical delivery teams, ensuring service outcomes meet agreed expectations and deliver tangible value.
Role Scope and Focus
* The Digital Services Applications Manager leads, directs, and monitors the work of one or more specialist teams and/or work programs. The role is accountable for setting clear direction, establishing priorities, and coordinating resources to deliver accurate, reliable, and targeted service outcomes that meet customer requirements and branch service standards.
* The role contributes to the development and execution of strategy and has shared accountability for the effective delivery of agreed strategic initiatives and the unit business plan, ensuring priorities are translated into practical, achievable operational outcomes. The role maintains a strong focus on service continuity, risk management, and sustainable delivery models.
You Will Need To
* Provide visible and effective leadership to a substantial statewide, multidisciplinary Digital Service team, fostering accountability, collaboration, inclusion and continuous improvement.
* Build organisational capability by developing people, strengthening leadership practices, and supporting performance through clear expectations, mentoring, coaching, and feedback.
* Drive operational excellence, ensuring service reliability, responsiveness, and continuous improvement in a 24×7 environment.
* Lead the development and implementation of business continuity plans, operational programs, and service improvements aligned to organisational objectives and agreed strategies.
* Establish and maintain strong relationships with stakeholders to translate business needs into clear service priorities and outcomes, balancing demand, risk, and available resources.
* Ensure services are delivered in line with agreed standards, policies, and governance frameworks, and that risks are actively identified, managed, and escalated where required across teams of scale.
* Provide authoritative advice and guidance to senior executives, line management, and stakeholders on complex service delivery and operational matters.
* Coordinate the planning and delivery of integrated, cost-effective, and sustainable solutions that improve the customer experience and support long-term service maturity.
* Represent the unit at relevant forums and meetings, contributing to whole-of-organisation discussions and decision-making.
What Are We Looking For
* Lead and motivate teams through change, ambiguity, and continuous improvement.
* Build capability and embed operational excellence within service-based teams.
* Engage stakeholders effectively and align services to organisational priorities.
* Deliver high-quality customer-focused services while managing competing priorities and resource constraints.
* Translate strategy, programs, projects, and business continuity plans into practical, achievable operational outcomes.
* Provide trusted, well-reasoned advice on complex issues and contribute constructively to strategic decision-making.
Benefits
* Salary: $132,460 to $139,392 per annum (public sector superannuation contribution of 12% on top). Salary range is in accordance with Public Sector Unions Wages Agreement 2025.
* Professional development and accelerated pathways.
* A range of leave entitlements, including study leave and Professional Development Support.
* Fitness Passport – access to 40+ fitness facilities across Tasmania for $14.50 per week per person, or $28.05 for a family.
* On‐Call roster may be required.
Position Details
Permanent full‐time, day worker position, working 76 hours per fortnight, commencing as soon as possible. Hours will be negotiated with the successful applicant.
Eligibility
* Tertiary qualifications in ICT, business, or a related field.
* An understanding of, or experience working with, ICT‐enabled environments, or demonstrated ability to engage with technical subject matter experts effectively.
* Sound understanding of ICT governance frameworks and cybersecurity principles.
EEO Statement
We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities. The department values diversity and inclusive culture.
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