Why choose us?
* Great organisational culture and supportive team environment
* Comlink Australia recognises, values and invests in you
* Work flexibly (we do our best to accommodate your individual needs and recognise that good work can be done in many ways)
* Salary packaging opportunities
* Paid Parental Leave
* Paid Birthday Leave - enjoy a paid day off on your birthday
* Discounted gym membership
* Superannuation Match benefit
* Employee Assistance Program to help support you through life's challenges
* Paid training and continuous learning and development opportunities
* We have created a culture of collaboration, where our table is round
About the role
The Care Advisor is responsible for enhancing the quality of the clients experience with our services. They will coordinate CHSP services, monitor and respond to changing client needs and promote health, wellbeing and continuity of care, so our clients can age in place.
What will this look like on a day-to-day basis?
You will be:
* Conducting participant assessments and reviews with participants and their families / representatives in accordance with the CHSP guidelines
* Developing and monitoring participant focused, comprehensive care plans, and assisting with implementation
* Maintaining high quality assessment and care planning documentation
* Fostering a collaborative and respectful relationship with each participant to fully understand their needs and ensure our services are reflective of person-centred practice and the ACQS
* Providing comprehensive case management, monitoring physical and emotional wellbeing of our participants and identifying longer term plans enabling them to stay connected to services after discharge from the program
* Working collaboratively with other team members, community organisations, allied health providers and service agencies to ensure the best outcome for the participant and their care
* Managing and recording feedback and complaints regarding service delivery in line with internal policies and ACQS requirements, undertaking remedy actions to address issues
* Providing regular reporting of participant and service status, and monitor output targets and deliverables under our CHSP funded services
Other things you might like to know:
* Some travel required (kilometre reimbursement offered)
* Paid compliance checks offered including NDIS Worker Screening
What skills and experience do you need to be a Care Advisor?
This position is best suited to someone who has:
* Cert IV in Community Services, Human Services, Health Sector Management, Aged Care and/or Clinical background and minimum of 3 years' experience in the industry
* Demonstrated understanding of the Aged Care Act, Strengthened Aged Care Standards, the sector and people who are aging in the community
* Experienced in case management preferably within the home and community care sector
* Experience in service development, and driving continuous quality improvement and practice and service excellence aligning to the Strengthened Aged Care Quality standards
* Is relatable and engaging with highly developed interpersonal; and communication skills and emotional intelligence with the proven ability to foster relationships and connect with internal and external stakeholders
* Understanding of specialised service delivery within diverse groups, specifically Aboriginal and Torres Strait Islander, CALD, Veterans, Disability, Mental Health, LGBTI+ and Homelessness
How to apply
Be creative! Be fun! Be real! This is what your cover letter is for... to share with us who you REALLY are! We care more about who you are as opposed to what you are on paper.
What's your superpower and what value will you bring to our team? You already know the answer, so tell us.
We are looking for someone very special to join the Comlink Australia team. If you think you have what it takes and you're ready to step into your purpose... then APPLY TODAY!!
Applications close 18th March 2026
Who we are
Comlink Australia has cultivated a culture where people feel included, supported and respected. And we know how to have fun! When you are surrounded by like-minded people with a shared vision that makes for a pretty awesome place to work.
We are on a mission to become Australia's most trusted home and community care provider. We empower our people to enrich the lives of our clients every day and support them to age well and live independently at home longer... and that's a great place to be.
We choose to look beyond how things are, to how much better they can be. And we are inviting you to become part of our community.
We would love to introduce you to our values...
Our values are unique, like us. They were developed by our people and speak to who we are as an organisation. They help to define our culture and are the guardrails by which we think, act and make decisions. These are our values:
* Our table is round - we are one team, where every voice matters
* See the human - we leave our egos at the door and see people as people first
* The right way, and again – we are committed to continuously improving to achieve the best possible outcome
* Brilliantly bold – we own our decisions and learn from our mistakes
* Make a little magic – our clients are at the heart of all that we do!
Do you want to work for a company that lives and breathes these values?
Celebrating diversity
We foster an inclusive equal employment opportunity culture, celebrating diversity in all its hues. We invite individuals from diverse backgrounds, the LGBTI community, those with disabilities, and all walks of life to apply. We believe in a tapestry of ethnicities, nurturing mutual respect and understanding.