Iconic Whitsunday Adventures operates a portfolio of premium tourism experiences, including the elegant Lady Enid Sailing, the high-speed Viper Outer Reef Adventure, the popular Sundowner Sunset Cruise, and the land-based Coastal Explorer tour. We pride ourselves on delivering exceptional guest experiences, sustainability, and genuine connection to the Whitsundays.
We are seeking an enthusiastic and professional Tour Guide & Guest Experience Leader with strong maritime and customer service credentials to join our passionate team in Airlie Beach. This role involves guiding guests on both marine and land-based tours, providing engaging interpretation, ensuring safety and comfort, and creating memorable adventures.
A minimum of 2 years of tourism or guiding experience is required for this role.
Key Responsibilities
* Escort and engage visitors on sightseeing, cultural, and adventure tours
* Deliver high-quality commentary highlighting the environmental, historical, and cultural values of the Whitsundays
* Ensure guest safety and wellbeing, including first aid response where required
* Operate vessels and assist with sailing, snorkelling, and onboard service
* planning and rearranging schedules and itineraries
* Capture guest engagement moments, including in-water photography
* Maintain accurate guest records and assist with logistics, scheduling, and reporting
* Represent Iconic Whitsunday Adventures with professionalism and enthusiasm
* Respond calmly and effectively to emergencies (first aid, O₂, rescue readiness)
* Work collaboratively with skippers, deckhands, and the operations team
Qualifications and Experience
Essential:
* Certificate III/IV in Tourism, Marine, or Outdoor Recreation (or equivalent experience)
* Current Coxswain Grade 3 NC or higher (Master <24m preferred)
* First Aid, O₂ Administration, and Advanced CPR
* Elements of Shipboard Safety and valid Seafarer's Medical
* Strong safety awareness and commitment to guest care
* Minimum 2 years' guiding experience in tourism or outdoor adventure
* Fluent English communication and confident public speaking skills
* Excellent interpersonal and organisational abilities
* Strong storytelling and guest engagement capability
Bonus:
* Experience using FareHarbor, Hero, or Offshore SMS systems
* Background in lifeguarding or swim instruction
* Competency in sailing and snorkel leadership
* Underwater photography experience
About You
You're a confident communicator who thrives on creating unforgettable guest experiences. You have a passion for the ocean, tourism, and storytelling, and love sharing your knowledge of marine life, local culture, and the Great Barrier Reef. You take pride in maintaining high safety and service standards and work well as part of a supportive, dynamic team.
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Why Join Us?
* Work in paradise: Airlie Beach and the Great Barrier Reef
* Passionate, friendly, and professional team environment
* Ongoing training and development in marine, cultural, and eco-tourism
* Clear career pathways into operations, marine crew, or guiding leadership roles
* Supportive, inclusive, and environmentally conscious workplace