About the VenueLocated just one hour south of Sydney in the scenic Illawarra region, Novotel Wollongong Northbeach is a premium 4.5-star beachfront hotel overlooking North Wollongong Beach.
The hotel offers 209 stylish rooms and suites with breathtaking ocean and mountain views.
It features five food and beverage outlets, a pool, fitness centre, convenience store, and 15 versatile event spaces, making it a destination for both leisure and business guests, as well as a premier venue for weddings, conferences, and large-scale functions.About the RoleWe're looking for enthusiastic and guest-focused Hotel Receptionists to join our Front Office team on a full-time, part time, and casual overnight basis.
As the first point of contact for our guests, you'll play a vital role in creating a welcoming atmosphere, ensuring a smooth arrival and departure experience, and providing support throughout their stay.
This is an excellent opportunity for hospitality professionals who thrive in a fast-paced environment and are passionate about delivering outstanding service.Key ResponsibilitiesDeliver seamless check-in and check-out experiences with efficiency and warmthProvide accurate information and assistance regarding hotel services, local attractions, and guest requestsAnswer phone calls, emails, and guest enquiries promptly and professionallyHandle reservations, payments, and room allocations with attention to detailRespond to guest feedback, concerns, and emergencies with professionalism and careUphold front office procedures and maintain service standards across all shiftsSupport overnight operations, ensuring guest and hotel security during night shifts (where applicable)Work collaboratively with all hotel departments to deliver a unified and guest-centric experienceAbout YouPrevious front office or customer service experience (hotel or hospitality experience highly regarded)Strong interpersonal and communication skills with a warm, guest-first mindsetCalm and solutions-focused when handling guest enquiries and unexpected challengesCompetent with hotel systems (Opera/PMS preferred) and Microsoft Office toolsExcellent attention to detail, organisation, and time management skillsFlexible availability, including evenings, weekends, public holidays, and some overnight shiftsBe part of one of the Illawarra's most iconic beachfront hotelsBenefits and OpportunitiesAccess to exclusive Oscars Group and Accor discounts on hotel accommodation and food & beverageInternal and external training and development opportunities, including an online training platformCareer progression opportunities across 45+ venues within Oscars GroupEmployee Assistance Program for you and your immediate familyReward and recognition initiativesAbout the CompanyOscars Group is a passionate, creative, and agile privately owned hospitality group founded by the Gravanis family in 1986.
Today, Oscars Group is one of Australia's largest privately owned hospitality groups, boasting an ever-expanding portfolio of over 45 venues across NSW, QLD, VIC, and SA.
Our portfolio includes accommodation hotels, award-winning pubs and gaming venues, conference and event centres, premium restaurants, chartered vessels, and both commercial and residential developments.Apply now and be the welcoming face of Novotel Wollongong Northbeach!
Job Insights and ApplicationSalary insights, number of applicants, and skills match are available.
Your application will include the following questions:Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a receptionist?
Do you have customer service experience?
Hospitality & Tourism: 1,001-5,000 employees
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📌 Receptionist
🏢 Oscars Group
📍 Wollongong