Job Opportunity
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We strive to create an exceptional experience through innovative services and infrastructure.
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Fostering a welcoming community is key to our success.
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Our strength lies in diversity, inclusivity, and employee empowerment.
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The Role
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This permanent position involves leading and supporting projects that enhance library systems, improve customer and staff experiences, and deliver continuous improvements.
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Key responsibilities include collaborating across teams to identify service improvement opportunities, leading technology-driven projects, and supporting innovation by assessing and implementing new tools and policies.
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Technical knowledge of library systems, excellent customer service skills, and strong communication are essential for this role.
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About You
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You're a proactive professional who thrives in a dynamic environment with a passion for delivering high-quality library services.
Experience in customer service, collections, outreach, or digital engagement is crucial along with relevant qualifications and strong communication skills.