Service Account Manager Opportunity
This role will give you autonomy and ownership of all service activities within an assigned contract base for our Building Management System team.
You will develop and manage the VIC Service BMS business in both recurring (Preventative Service Agreement) and non-recurring (Labour & Material) revenue streams to achieve a designated financial plan and develop profitable business with new and existing customers.
Responsibilities:
1. Provide leadership to a BMS service team
2. Drive excellence through core service and account management activities within a defined client/contract base
3. Work in collaboration with dedicated Line of Business management and sales resources to deliver ongoing business growth
4. Resource forecasting, planning, and management activities
Requirements:
* 5+ years' experience in the BMS or HVAC industry
* Experience in managing staff and customers
* Excellent oral and written communication skills
* Excellent attention to detail
* Proven customer-facing experience and etiquette
* Strong organizational, administrative, and time management skills, with ability to meet deadlines
* Capable of working efficiently in a fast-paced environment and under pressure
* Ability to work effectively as a team member and independently
Benefits:
As a global company, we invest in the ongoing development of our employees and a strong focus on career progression opportunities. Our dedication to diversity and inclusion starts with our values, leading with integrity and purpose, focusing on the future, and aligning with our customers' vision for success.
Our Culture:
We have a High-Performance Culture that ensures we have the best talent that is highly engaged and eager to innovate. Our Diversity & Inclusion mission elevates each employee's responsibility to contribute to our culture. It's through these contributions that we'll drive the mindsets and behaviors we need to power our customers' missions. You have the power. You have the voice. You have the culture in your hands.