Service Delivery Manager Role Overview:
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This leadership position requires a skilled Service Delivery Manager to oversee the delivery of high-quality services. Key responsibilities include team supervision, coaching and mentoring staff members, and promoting best practices within the organization.
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Key Responsibilities:
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* Team Leadership: Manage and guide a dedicated team of support professionals to ensure they have the necessary skills and knowledge to deliver exceptional services.
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* Coaching and Mentoring: Provide ongoing coaching and mentoring to staff members to enhance their skills and performance, ensuring alignment with organizational goals.
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* Quality Assurance: Foster a culture of quality assurance by identifying areas for improvement and implementing changes as needed to maintain high standards.
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* Collaboration and Teamwork: Promote collaboration and teamwork across the team to achieve common objectives, ensuring seamless service delivery.
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* Strategic Planning: Develop and implement strategic plans to build team capability, meet organizational objectives, and drive continuous improvement.
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Requirements:
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* Current Working with Vulnerable People Check: Hold a current Working with Vulnerable People Check with NDIS endorsement to ensure compliance and safety.
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* National Police Check: Possess a National Police Check or be willing to obtain one.
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* Commitment to Diversity and Inclusion: Demonstrate a strong commitment to diversity, inclusion, and ethical practice in all aspects of work.
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* Leadership and Management Experience: Proven experience in leadership and management roles, with a focus on service delivery and team development.
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Why this role is crucial: This Service Delivery Manager will play a vital role in shaping the future of our organization's service delivery, driving excellence, and making a positive impact on the lives of our clients.
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What we offer: As a valued member of our team, you will enjoy a competitive salary package, opportunities for professional growth and development, and a supportive work environment that fosters collaboration and innovation.