Job Description RD-S153 - Apps/Sys Engineer - Post-Sales - Non-Sales Plan - Post-sales position in which predominant job responsibilities and requirements occur after the sale of the company's product to the client.
Provides post-sales technical expertise during the installation, implementation and maintenance of company products.
May be involved in implementing detailed customer installation requirements.
Ensures that client's needs have been met and that the product/solution is fully functioning according to specification.
May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.
Report only those incumbents with incentives not tied to product sales.
If on a sales incentive plan, match Applications/Systems Engineer - Post-Sales - Sales Plan (S****-S****).
*** IP-DY - Systems Architecture - Responsible for the complete design of a company product or system from technical roadmap to architectural designs.
Defines appropriate platforms and system specifications.
Determines core server infrastructure, capacity planning, storage requirements and networking protocols.
Develops technical, tactical and strategic plans, systems definition and feasibility determination.
*** The scope of responsibility for a Field Engineer will be determined by their seniority in the organisation and the composition of the project team they are working with.
The Field Engineer role responsibilities will include the types of activities listed below: Manage and/or perform implementation of communication system solutions and services which satisfy the requirements of the customer, end user and operator Provides technical support for Solution Staging, as required Lead or participate in Factory Acceptance Test (FAT) while coordinating the technical aspects of the acceptance testing.
Responsible for the installation, integration, testing, and commissioning of MSI and 3rd party solutions (with support from supplier/vendor) Responsible for identifying, investigating and troubleshooting of technical issues during project implementation Responsible for on-site Acceptance Tests, while coordinating the technical aspects of the acceptance testing.
Update of technical documentation and technical change management Provide technical support during all project phases through to handover to Support organisation Communications - Attend customer meetings, status updates, provide project reporting.
Provide on-site or remote support to the customers and partners Responsible for self development through an agreed training plan, experience and knowledge transfer.
Leading the field deployment and day-to-day activities: Deploying, Configuring, commissioning, Testing and troubleshooting systems and solutions.
Knowledge transfer from the design team to the implementation team and customer.
Coordinate the interface between design and implementation.
Identifies and mitigates technical risks; develops and implements risk mitigation plans and recommends corrective actions.
Implementation team focal point for issues raised during deployment, and responsibility for tracking through to resolution.
Interface, communicate, and coordinate the customer, partner, sub-contractor on project deployment and best practices where required.
Ensure the project is delivered to the Motorola Solutions Quality, Health and Safety standards.
Conducts technical implementation assessments directly with end users and project team.
Acts as the primary technical interface to ensure that the contract deliverables are fully understood and actioned.
Work in conjunction with senior management to ensure technical resources required to support the projects are recruited, retained, properly motivated with clearly defined goals, have the correct skills and are assigned to the appropriate tasks and duties.
Basic Requirements - Travel Requirements Over 50% Relocation Provided None Position Type Experienced Referral Payment Plan Yes EEO Statement Motorola Solutions is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.
If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.