Career AreaProduct SupportJob DescriptionYour Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.Caterpillar Australia is part of the global organisation Caterpillar Inc. consisting of approximately 115,000 employees. Our brand is globally renowned and is underpinned by our core values – Integrity, Commitment, Excellence, Teamwork and Sustainability. We bring each one of these to life in everything we do.Caterpillar Australia is currently seeking a Senior Product Service Engineer to join the team. The successful candidate will be responsible for providing continuous support and technical guidance to Customer and Dealer personnel.Product Service Engineers are responsible for assisting, identifying and correcting product deficiencies, improving product design and adapting improvements to product in the assigned area.Part of your role will be to keep Engineering, other Service Engineering management personnel, and the dealer organisation appraised of activities and/or status of product problems. They perform these functions by preparing Failure Analysis, Summary Reports, and reviewing Problem Lists.In this role, the person is considered to be a SME in equipment management and site application for the HRV product.Your Main Responsibilities Will IncludeField Follow and support for New Product IntroductionResponsible for identifying and correcting product deficiencies, improving product design and adapting improvements to product in the assigned area of responsibility using the CPI and DSN processes.Maintain technical liaison between Caterpillar and Dealers utilising the Caterpillar DSN system.Prepare Failure Analysis, Summary Reports, Initiate & review Problem Lists, and inform appropriate persons on problem solutionWhen a product problem is solved, initiate a Technical Information Bulletin, Service Magazine or Service Letter to notify field and dealer personnel, and provide a basis for publication to dealersThis position will include travel to Customer mine sites for field follow and investigationEquipment Management and Site applicationSkills And ExperienceStrong Electrical and or Mechanical aptitude, from a degree or trade background.Excellent communicator with technical clients, Good interpersonal skills and the ability to influence and motivate others.Engineering or manufacturing background plus familiarity with materials, equipment and processesCollege or university degree or equivalent experience.For this position a strong background in machine Electrical and or Mechanical knowledge would be desired.Additional InformationCaterpillar of Australia is not currently hiring individuals for this position who now or in future require sponsorship for employment-based non-immigrant and immigrant visas.Posting DatesApril 24, 2025 - May 7, 2025Caterpillar is an Equal Opportunity Employer (EEO).Not ready to apply? Join our Talent Community.
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