Burger Urge is one of Australia's fastest-growing gourmet burger brands, operating 33 outlets. We are passionate about delivering exceptional customer experiences and building a workplace culture where people feel valued, supported, and empowered to grow.
As we continue to expand, we are seeking a skilled Human Resources Manager to lead our People & Culture function and support our national network.
The Opportunity
Reporting to the Executive Team, the HR Manager will oversee the full HR lifecycle across our Support Office and store network. This role is ideal for a proactive, solutions-focused HR professional who thrives in a fast-paced, multi-site environment and enjoys building strong relationships with leaders and teams.
You will lead HR operations, workforce planning, compliance, learning & development, and organisational culture initiatives while supporting major business projects such as new store openings, refurbishments, and organisational change.
Key Responsibilities People & Culture Leadership
* Lead the People & Culture Department, including annual planning, budgeting, and continuous improvement initiatives.
* Oversee HR operations, BAU schedules, and major HR projects.
* Provide strategic HR advice to senior leaders and venue managers.
Recruitment & Onboarding
* Manage Support Office recruitment, onboarding and employment contracts.
* Support national recruitment strategies for store teams and new venue openings.
* Maintain accurate job descriptions, PD matrices, and organisational charts.
Employee Relations & Compliance
* Interpret and apply the Fair Work Act, Fast Food Industry Award, enterprise agreements, and workplace policies.
* Manage performance, disciplinary processes, grievances, and workplace investigations.
* Draft and review awards, agreements and WorkCover-related documentation.
* Ensure compliance with WHS standards and HR legislation.
Visa & Sponsorship Program
* Oversee the company's Visa Strategy Program, including sponsorship obligations and migration processes.
* Manage eligibility criteria, documentation and compliance requirements.
Learning, Development & Culture
* Coordinate training programmes, leadership development and internal communications.
* Drive employee engagement initiatives and workplace consultative committees.
Project & Operational Support
* Lead HR components of new store openings, refurbishments, closures and buybacks.
* Support Support Office administration and HR reporting.
* Contribute to strategic workforce planning and organisational development.
What You'll Bring
* Degree in Human Resource Management, Business or related field (or equivalent experience).
* Strong understanding of Australian employment law, awards and HR best practice.
* Experience in a multi-site or hospitality environment (highly regarded).
* Excellent communication, negotiation and relationship-building skills.
* Ability to manage sensitive matters with professionalism and confidentiality.
* Strong organisational and problem-solving abilities.
Salary
$120,000-160,000 per annum + superannuation (commensurate with experience and qualifications)
Why Join Us?
* Work with a dynamic, growing Australian brand
* Lead meaningful HR initiatives that shape our culture
* Supportive leadership team and opportunities for professional growth
* Fast-paced, people-first environment
Apply Now
* If you're passionate about people, culture and making a real impact, we'd love to hear from you. Please submit your resume and a cover letter outlining your suitability for the role.
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