**Job description**:
We have ongoing PT and FT opportunities for exceptional Customer Service Consultants to join South East Water. Located in Frankston - SEW has established an exceptional reputation delivering on quality and top tier customer service.
We have FT Opportunities working 9.30am to 6pm Monday to Friday as well as PT opportunities working 1pm -6pm Monday to Friday.
Working within the Customer Contact team your primary purpose for your role is to provide the highest level support to consumers.
**Your responsibilities will incorporate**:
- Providing exceptional customer service to all consumers
- Efficient and professional response to all service and billing enquiries
- Effectively resolving customer complaints minimising customer escalations
- Proactive in collecting customer data to provide solutions in accordance with company policies
- Process financial adjustments in a timely manner
- Participate in implementing process and procedure improvement
**To be considered for these positions you will demonstrate the following capabilities**
- Exceptional customer service experience - Retail, Hospitality, Customer Service
- Previous experience in a technical or service call centre is highly advantageous
- Possess professional interpersonal skills with analytical reasoning
- Ability to articulate complex information to diverse audiences in verbal and written form
- High typing accuracy in 35 words per minute at a minimum
Agility in using multiple software platforms simultaneously
This is an exciting opportunity to join a dynamic and vibrant team, who are constantly challenged and driven to succeed. This organisation rewards its staff based on performance and you can expect a friendly and team orientated workplace. You will be required to be available for4-5 weeks FT training on site before the role will move to a Hybrid working model.
Note: You may be required to provide evidence of your COVID-19 vaccination status.
📌 Customer Service Consultant
🏢 DFP Recruitment Services
📍 Frankston