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* With your experience, create an impact on our guests in this full-time, hands-on and detail orientated role
* Ensure our guests have a great experience and make holiday memories
Job Description
* With your experience, create an impact on our guests in this full-time, hands-on and detail orientated role
* Ensure our guests have a great experience and make holiday memories
* $75,000 - $80,000 plus superannuation
What You’ll Do
Reporting to the Guest Services Manager, you’ll lead by example to deliver exceptional, personalised service that connects guests to place through storytelling and genuine engagement. You’ll support and motivate your team to exceed expectations, ensure accurate guest registration and room accounts, and proactively resolve queries. You’ll also assist with night audit, end-of-month tasks and drive upselling opportunities. On a daily basis you will:
* Lead and support your Team under the direction of the Guest Services Manager
* Complete reception tasks such as taking bookings, preparing invoices, checking guests in and out
* Answer phone and email enquires promptly and professionally
* Communicate with other departments to ensure rooms are ready for guest arrivals or to ensure guest needs are met
What You’ll Bring
* Proven guest service experience with strong working knowledge of booking systems such as NewBook, RoomMaster, Opera, or similar
* Previous experience in night audit operations
* Demonstrated leadership in a Team Leader or Supervisor role
* A passion for delivering exceptional customer service and creating memorable guest interactions
* Ability to organise, lead, and collaborate effectively within a team environment
* Excellent interpersonal and communication skills
* A vibrant, can-do attitude and the ability to thrive in a fast-paced setting
* Certificate II in Hospitality (Operations) or equivalent hands-on experience
* Strong problem-solving skills, including the application of basic mathematical concepts in a workplace context
* Experience in developing a sound knowledge of a broad range of products and services
* High level of computer literacy, particularly with Microsoft Office programs
* A track record of success in upselling and cross-selling opportunities
What’s in it for you?
At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!
* Progressive flexibility and well-being benefits to balance all of life's priorities
* Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
* Employee referral program where you may be eligible for a referral bonus of up to $2,000
* Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.
Know You Belong
At NRMA Parks and Resorts we’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.
Are you nodding your head as you read this? Apply now, we cannot wait to hear from you or visit our careers site to find out more!
As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Hospitality
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