Introduction:Here at Early Settler, we are looking for people who share our innate passion for providing an exceptional customer experience. We love what we do and support each other to hit our goals.This is how we get the best of ourselves with the best of me!To support our most important asset, YOU, we provide you with:Enviable team member discounts on our fabulous productsHolistic Wellbeing programs to support you to be your best selfDiscounted health insurance with a leading health insurance provider for our AU teamWork/life balance — we don't do late night trade!What is the Role:This role is responsible for ensuring high levels of customer satisfaction by offering a personalised experience, taking a genuine interest in getting to know our customers, and recommending items that match their needs. It also involves achieving sales targets and Store KPIs (conversion rate, customer service score, average transaction value).Key Responsibilities:Ascertain customer's needs and recommend matching itemsKeep up to date with product knowledge to accurately describe features and benefitsUpsell and cross-sell where appropriate, informing customers about sales and promotionsConsistently provide exceptional customer serviceDemonstrate our values in action during every customer interactionEnsure store presentation aligns with Visual Merchandising (VM) guidelinesAssist, resolve, or escalate customer concerns promptly and appropriatelySkills and Experiences:Who you are:You love retail and understand the customer journey. You can make the magic happen to bring a customer's vision to life. You thrive on teamwork and hitting sales targets. You're proactive and #KeepingItReal.What’s needed to succeed:Ability to engage with customers and bring their home vision to lifeAn
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