Ballarat based Customer Service Representative position with competitive Salary and Benefits Package
**Your new company**
Hays are the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Ballarat & North West Victoria.
I am currently partnered with a global provider of agricultural solutions who are seeking a Customer Service Representative to join their Ballarat team in a permanent ongoing position.
**Your new role**
As the Customer Service Representative, you will work in a full-time capacity with a focus on being on site in order to coordinate with the warehouse and wider team members. You will become a valued member of the close-knit team and be a part of the ongoing success of the business. Reporting to Sales Managers & the GM you will both share & understand customer needs. There will also be the opportunity for workshops and conferences throughout the year.
As the Customer Service Representative, your duties will include:
- Implement distinguished customer service of exceptional standards to all customers.
- Build and maintain effective service relationships with customers, warehouses, and other contacts.
- Receiving, processing, invoicing, and monitoring all customer orders.
- Achieving a high level of data accuracy for all orders processed.
- Participating in inventory stock forecast meetings
- Participating in the monthly collection of key performance data for Customer Service.
- Providing Sales team with up-to-date reports of stock levels and open orders, to assist with product allocation.
- Organising the transfer of stock between warehouses & states
- Review logístical rates and approve freight invoices.
- Assist with product and industry technical support and solutions
**What you'll need to succeed**
- Superior interpersonal skills - Listening, questioning, negotiating, persuasion.
- Experience with Freighting and warehousing highly regarded
- Strong focus on safety
- Conflict and problem resolution
- Excellent telephone techniques
- Sound written and verbal communication skills.
- Effective organisational skills and time management
- Attention to detail
- Proven numeracy skills
- Scala, SAP or similar software desirable
- Intermediate MS Outlook, MS Excel & MS Word
**What you'll get in return**
This role offers you a permanent ongoing role, full-time hours, a supportive and friendly culture and a competitive annual salary and benefits package.
**What you need to do now**
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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