Technical Expert with Customer Support Passion Sought
What's In It For You?
* Cutting-Edge Technology and Innovative Solutions Opportunity
* Collaborative and Supportive Work Environment
* Professional Development and Training Opportunities
* Competitive Salary and Benefits Package
* Chance to Make Significant Impact on Customer Satisfaction and Product Quality
Key Responsibilities:
1. Primary Technical Contact: Provide Technical Parts Advice and Support to Customer Service Team, Dealer Network, and Direct Customers
2. Customer Order Management: Process and Manage Customer Orders, Follow Up on Back Orders, and Provide Updates to Customers
3. Technical Assistance: Assist Customer Service with Parts Interpretation, Technical Information, and Product Specifications
4. Communication with OEMs: Establish and Develop Communication with Original Equipment Manufacturers (OEMs) as Needed
5. Productivity Improvement: Implement Procedures to Increase Productivity and Efficiency
6. Rework Coordination: Help Coordinate Rework Programs with Warranty and Product Manager - Equipment
Qualifications:
1. Experience in Technical Role in Commercial Environment
2. Lawn and Garden or OEM Equipment Experience Preferable
3. Strong Customer Focus with Ability to Work Across Internal Teams to Deliver Exceptional Customer Experiences
4. Excellent PC and Microsoft Office Literacy
5. Strong Numeracy and Literacy Skills
6. Knowledge of Safe Working Practices
7. Familiarity with SAP RP/3 and Infor CRM (Desirable)
8. Enjoys Being Part of Team and Contributes to Positive Work Environment
Other Requirements:
1. Ability to Handle Customer Complaints Professionally and Maintain Successful Business Relationships
2. Strong Time Management and Organizational Skills
3. Ability to Work in Fast-Paced, High-Demand Environment
4. Willingness to Attend Training Locally as Necessary
Why The Toro Company?
Leading Global Provider of Innovative Solutions for Outdoor Environments
Diversity & Inclusion
We Value People and Performance Equally, Fostering Ethical Workplace Where Relationships Thrive on Trust and Respect
How to Apply?
Excited About Opportunity and Believe You Have What it Takes to Succeed? Apply Now via Careers Page at toro.com.au/jobs-at-toro