We are seeking an experienced Service Desk Technician to provide advanced technical support to our clients. This role requires 2-3 years of experience and knowledge in Office 365 administration.
Key Responsibilities
* Provide technical assistance via phone, email, or chat to ensure high levels of client satisfaction.
* Troubleshoot network and hardware issues to minimize downtime and maximize productivity.
* Support small business infrastructure by implementing efficient solutions and providing ongoing maintenance.
* Communicate effectively with clients to resolve issues promptly and professionally.