Customer Service Representative Role
As a customer service representative, you will be responsible for delivering exceptional customer experiences by interpreting and resolving first-contact inquiries via various channels. You will process a variety of transactions accurately using established procedures, computer systems, telephony tools, and knowledge articles.
Key Responsibilities:
* You will keep customers informed about the progress of their inquiries and escalate complex cases when needed.
* Your goal will be to achieve service performance targets, including customer satisfaction and efficiency metrics.
* You will maintain accurate data and records using multiple systems to manage work allocation and support performance analysis.
Working Environment:
* Collaboration with your team environment that values information sharing continuous improvement skill development is essential