About Premier Retail: Premier Retail is an iconic Australian retailer, owning two of the most exciting and fastest-growing retail brands. Born from homegrown beginnings, our stores now stand proudly on some of the most famous high streets and popular shopping centres around the world. Today, Premier Retail operates over 450 stores and employs more than 5,000 team members across Australia, New Zealand, Singapore, Malaysia, Ireland, and the United Kingdom. Our team is focused on delivering great service to our customers and bringing new product offerings to life. About the Role: We’re looking for a friendly, customer focused individual to join our Online Customer Service team for a 12-month parental leave contract. In this role, you’ll support our online customers by answering questions, tracking orders and resolving any issues that arise, all with a positive and helpful attitude. You will communicate with customers via email and phone, ensuring they feel supported and well looked after. Things can get busy during peak periods, so we’re after someone who’s organised, quick-thinking and enjoys working as part of a collaborative team. This full-time role is based at our Support Office on St Kilda Road in Melbourne, right across from Fawkner Park. It’s ideal for someone who enjoys variety, loves helping people and wants to be part of our much-loved retail brands. Skills/Experience: Strong communication skills, both written and verbal Excellent organisational and time management abilities, with great attention to detail Proven track record of delivering outstanding customer service, ideally in a retail or FMCG environment Ability to create a strong customer connection through active listening and clear communication A friendly, positive attitude and team-first approach Perks: Generous staff discount and access to our sample sales Central office location on St Kilda Road, right by Fawkner Park Be part of a high-performing, supportive and collaborative team Ongoing learning and development to support your personal and professional growth Love coffee? Enjoy daily subsidised coffee and food from our on-site café If you have a positive attitude and are great with customers, then we want to hear from you - Apply now!