Overview
Position: ICT Business Analyst
Position Type: Full Time
Salary: $80,000 - $90,000 p/a plus Super
Employer: KIAN CONTRACT AUSTRALIA PTY. LTD A.B.N:
Job Location: 19 Cheltenham Road, Dandenong, VIC, 3175, AUSTRALIA
Reference: J1375 (in the Subject Line). Email applications and CV to
Summary
KIAN Australia is a trusted furniture expert with offices in Melbourne and Coffs Harbour, and service teams across major Australian cities. We deliver original designs, bespoke pieces, and flexible solutions, including our In-A-Box packages and full project management services from start to finish. As part of the global KIAN Group, we provide total furniture solutions for both commercial and residential sectors with fast, reliable delivery. We are a team that values growth, discovery and collaboration guided by our Core Purpose and Values.
Join us and be part of a creative, global team shaping a better world. As the Business Analyst at KIAN Australia, you will drive our digital transformation journey, ensuring that technology solutions align with our mission of “Better Design, Better Value, Better World”.
Responsibilities
- Engage with users and stakeholders across design, manufacturing, logistics, project management, and sales teams to understand challenges and objectives
- Translate requirements into clear business cases, user stories and acceptance criteria
- Map and analyse existing workflows in design development, materials sourcing, manufacturing, logistics and identify opportunities for automation and optimisation
- Document end-to-end processes, ensuring visibility of dependencies, risks and compliance checkpoints
- Lead digital transformation projects with structured planning, budgeting, and resource management to ensure timely and successful implementation
- Collaborate with product managers and developers to align business requirements with technical deliveries
- Oversee solution rollout, validate test system enhancements and ensure functional integrity aligns with user and business needs
- Assist with UAT, develop training materials and conduct training for relevant KIAN service teams
- Serve as the central reference point for digital initiatives; gather and analyse data to support decision-making
- Use performance metrics and feedback to assess digital solutions’ impact and recommend further optimisations
Qualifications / Minimum Requirements
- Bachelor's degree or equivalent, or at least three years of relevant experience
- Previous experience in a business analyst role, preferably in manufacturing or importing industries
- Experience in furniture manufacturing and importing (preferred but not required)
- Demonstrated ability to analyse data, identify trends and provide actionable insights
- Excellent communication and stakeholder management skills
- Strong organisational and multitasking abilities; ability to prioritise and meet deadlines
- Proactive, solution-oriented problem-solving approach
Application details
Please include Reference: J1375 in the Subject Line and email all applications and CV to
Note: Due to the volume of applicants, only those meeting the minimum standards will be considered and only successful candidates will be contacted.
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📌 ICT Business Analysts
🏢 JobSource
📍 City of Greater Dandenong