Position Purpose
Reporting into the Senior HRBP, the HR/ER specialist is a key member of the HR team, which supports a culturally diverse workforce. This role provides generalist Employee Relations support across the Australian business and focuses on supporting the business and Field HRBPs with complex Employee Relations and the implementation of HR projects and processes as development opportunities. The purpose of this role is to enable the effective implementation of Employee Relations strategy alongside Human Resources priorities and projects. The role applies strong business knowledge to ensure the successful implementation of initiatives that drive organisational change and continuously improve business performance. This role would suit an HR generalist or Business Partner with experience handling ER/HR matters independently, who has a keen interest in HR projects and is looking to further develop and embed their skills.
Employee Relations (60% focus time)
* Provide counsel and direction to employees and managers to address employment‐related matters.
* Stay current on employment legislation and ensure compliance.
* Conduct investigations for potential serious conduct breaches and liaise with external employment lawyers for complex cases.
* Interpret and administer relevant company policies for all employees and managers; monitor application and compliance.
* Manage and interpret awards, aiding the HR team, payroll and managers on award compliance and the Fair Work Act.
* Analyse ER trends and provide insights to inform proactive people strategies.
HR Projects
* Provide expert HR input into the design and implementation of ad‐hoc HR initiatives mainly impacting Sales Organisation design and growth (retention, recruitment, development, organisational structure, compensation).
* Support organisational change initiatives that enhance business performance and employee experience.
* Partner with internal stakeholders (HR Operations, Talent Management, Talent Acquisition, HR Director) on HR projects, change initiatives, and process improvements.
Workforce Planning and Retention Initiatives
* Coordinate retention initiatives such as quarterly retention assessments and retention bonuses; identify key retention issues, recommend new retention initiatives and implement them.
* Work with the Head of HRBPs to introduce a more effective career path and planning tools for front‐line team members.
* Aid the Head of HRBPs with workforce planning activities that span a wide network of over 450 stores across Australia.
Metrics and Reporting
* Contribute to HR metrics, reporting and insights to support decision‐making.
About you
* 3+ years of HR generalist knowledge and experience.
* Strong, hands‐on experience in Australian Employee Relations.
* Tertiary qualification in Human Resources, Employment Law, or a related discipline.
* Confident decision‐maker with the ability to manage complex and sensitive matters independently.
* Excellent communication skills with the ability to influence at all levels of the business.
* Highly organized with strong time‐management skills.
Why Join Us?
* Opportunity to work in a diverse, values‐driven organization.
* Exposure to complex ER matters and strategic HR projects.
* A role with genuine impact on leaders, employees and business outcomes.
* Strong development opportunity for an HR professional with many HR pathways.
* Leading EVP, ability to work from home (hybrid schedule), impact across Australia with connection to teams across the globe.
As an employer that embraces Equal Opportunity and promotes inclusion and diversity, we encourage people of all ages and backgrounds to apply.
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