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Student support officer - admissions

Sydney
beBeeAdmissions
Vocational Counsellor
Posted: 13 December
Offer description

Job Description

We are seeking an experienced professional to manage the end-to-end admissions functions, maintain high standards of application quality, and contribute to continuous improvement of student-related processes. The ideal candidate will be service-focused, highly organised, and confident communicating with a wide range of stakeholders.

This role plays a key part in visa-related processing and ensures a smooth transition for students from enquiry through to enrolment. The team is responsible for delivering a consistent, high-quality front-of-house experience to students and visitors.

The position involves working closely with recruitment, finance, marketing and campus teams to ensure seamless operations. It also requires managing activities following each intake, such as deferrals, withdrawals and cancellations.


About This Role

* Manage the assessment and processing of student applications, including Genuine Student reviews.
* Prepare, check and issue offer letters promptly to support strong conversion rates.
* Maintain accurate records across systems and generate/approve CoEs in line with legislative and institutional requirements.
* Provide timely and professional responses to enquiries about courses, entry requirements and application processes.
* Conduct academic and English language skills assessments.


Required Skills and Qualifications

* 3-4 years of experience within the international education sector, ideally in admissions and student services.
* Experience with student or CRM systems, including Meshed.
* Strong capability across Microsoft Office applications (intermediate to advanced level).
* Understanding of regulatory frameworks such as the ESOS Act and National Code.
* Knowledge of qualification types and assessment processes.


Benefits

We offer opportunities for professional growth and career progression. You will work in a supportive, collaborative team environment.


About Us

We are committed to providing a positive student experience. We use Microsoft Office programs efficiently to produce documents, manage data and support operational workflows.

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