ACCIONA Canberra, Australian Capital Territory, AustraliaJoin or sign in to find your next jobJoin to apply for the Service Desk Technician role at ACCIONAACCIONA Canberra, Australian Capital Territory, AustraliaJoin to apply for the Service Desk Technician role at ACCIONAGet AI-powered advice on this job and more exclusive features.This range is provided by ACCIONA. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$70,000.00/yr - A$100,000.00/yrDirect message the job poster from ACCIONASite based with accommodation 5 Days on 2 Days off12 Month Fixed Term ContractAccommodation and Meals providedThe OpportunityAre you ready to be part of an iconic project and work with fantastic stakeholders? We are looking for a dedicated Service Desk Technician to join our on-site team in Tumut. This role offers an exciting opportunity to make a significant impact while enjoying the benefits of camp accommodation and allowances from Monday to Thursday.As a Service Desk Technician at Acciona, you will be pivotal in delivering second-level support for computer systems, operating systems, applications, and mobile services.You will manage ICT incidents and service requests, ensure efficient installation and configuration of hardware and software, and collaborate with the ICT team locally and globally to provide superior support to our end-users.Key Responsibilities:Incident Management: Provide second-level support by logging and handling ICT incidents and service requests using the ITSM tool ServiceNow.Hardware & Software Support: Install and configure computer hardware, software (especially Microsoft products), and peripheral devices.Ticket Management: Monitor your ticket queue (requests and incidents), reprioritizing your workload to ensure resolution within defined SLAs.Documentation: Provide clear and concise notes within ServiceNow for each ticket and update or develop Knowledge Base articles as needed.Required Skills And Competencies:Proven experience in a Level 2 role within a large matrix organization.Mobile Device Support: Proficiency in supporting mobile devices (iOS and Android) and Office 365 PC programs.PC Hardware Knowledge: Expertise in PC hardware configuration, including maintenance of printers and scanners.Communication: Excellent communication skills to effectively interact with stakeholders and provide clear support.Seniority levelSeniority levelAssociateEmployment typeEmployment typeContractJob functionJob functionInformation Technology, Customer Service, and General BusinessIndustriesConstructionReferrals increase your chances of interviewing at ACCIONA by 2xSign in to set job alerts for “Service Desk Technician” roles.Service Desk Analyst (Technical Support Administrator)Canberra, Australian Capital Territory, Australia 10 hours agoCanberra, Australian Capital Territory, Australia 2 weeks agoRussell, Australian Capital Territory, Australia 1 week agoCanberra, Australian Capital Territory, Australia 17 hours agoAPS 5/6 Service Desk Analyst – IT OperationsCanberra, Australian Capital Territory, Australia 6 days agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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