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Head of People & Culture at Aje Collective
Aje was created in 2008 to translate the effortless Australian lifestyle into fashion.
Designed for an elegance grounded in ease, our garments empower our customers to feel relaxed, assured and beautiful.
Our company strives to invite freedom of self-expression in each architectural store environment, bringing our customers a confidence and beauty that elevates their every day to an occasion.
Join icon fashion house Aje as Ecommerce Executive at our Aje Head Office in Redfern.
As the eCommerce Executive, you will play a pivotal role in driving the growth and performance of Aje Collective’s online presence. This position requires an individual who is passionate about digital commerce, has a keen eye for detail, and thrives in a fast-paced, high-performance environment. You will work closely with the Head of eCommerce and other cross-functional teams to enhance the customer shopping experience and optimize online sales.
KEY RESPONSIBILITIES
* Manage and coordinate the day-to-day management of The Aje Collective websites, ensuring accurate product listings, pricing, and stock levels.
* Manage and coordinate eCommerce campaigns, promotions, and seasonal launches, collaborating with digital, marketing, merchandising, and design teams.
* Analyse website performance and customer data, providing actionable insights to optimise product offerings, user experience, and conversion rates.
* Collaborate with the customer service team to ensure prompt and accurate handling of online customer inquiries and returns.
* Monitor competitor websites and industry trends, providing recommendations for improving the site and online strategies.
* Manage product uploads, ensuring content is optimised for SEO and aligned with the brand’s voice and aesthetics.
* Assist with inventory management, ensuring that stock levels are accurate and that products are listed in a timely manner.
* Execute website enhancements and user experience improvements, collaborating with the IT team to address and resolve technical issues.
* Track and report on key performance metrics, including site traffic, conversion rates, and average order value, to help inform strategic decisions.
REQUIRED AND DESIRED SKILLS
* A degree in Business, Marketing, e-commerce, or a related field is preferred.
* Previous experience in an eCommerce or digital marketing role is preferred.
* A thorough understanding of eCommerce platforms and retail best practices.
* An understanding of the digital landscape, and the ability to stay ahead of industry trends and drive digital progression
* Experience with Google Analytics and other eCommerce tools for data analysis and reporting.
* Knowledge of SEO, digital marketing, and web merchandising practices.
* Strong attention to detail and a passion for delivering a seamless online shopping experience.
* Ability to work collaboratively across teams and manage multiple projects simultaneously.
* A proactive, customer-focused mindset with a keen interest in fashion and trends.
* An innovative mindset that continuously identifies opportunities that align with The Aje Collective goals and values
* Problem solving skills that generate practical insights and solutions when they may arise
* Self-motivation to think outside the box and develop creative/innovative solutions to drive online sales and customer satisfaction
* Customer-centric mentality for all decision making
* Proactively identify operational problems, suggest solutions, and independently resolve issues
What do we offer?
* Generous salary packaging
* It is hard not to embrace the Aje style with generous employee discounts, staff wardrobes, pre-order programs, clothing allowances and regular sample sales
* Your growth is our growth, training and development programs are recommended and encouraged!
* Celebrate milestones such as, Birthdays with Aje leave benefits
* Access to our comprehensive Employee Assistance Program designed to support your wellbeing
* No key achievement and success goes unnoticed
* Referral incentives
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative and Product Management
* Industries
Retail Apparel and Fashion
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