At Powerflo Solution, we provide best-in-class technologies for engineered valve and instrument solutions. From Food and Beverage to Power, to Oil and Gas Industries, we help solve the toughest challenges with industry solutions with our leading partners from the USA and Europe.
Job Title: Office Administrator
Reports to: NSW State Manager
Location: Sydney
Position Overview
The order admin plays a vital role in ensuring the smooth operation of the sales team by providing administrative, organisational, and customer service support. This position is responsible for managing CRM, processing orders, maintaining accurate records, and assisting with customer inquiries to help the sales team meet targets and deliver excellent client service.
Key Responsibilities:
* Handle Inbound Calls to Sales Department
* Provide day-to-day administrative support to the sales team.
* Prepare, process, and follow up on sales quotations, purchase orders, and invoices.
* Maintain and update customer records in the CRM system.
* Coordinate order processing from initial request to delivery, ensuring deadlines are met.
* Liaise with internal departments such as logistics, manufacturing, and engineering to support sales activities.
* Respond to customer inquiries and provide accurate information in a timely manner.
* Assist in preparing quotations via CRM system and tender documentation.
* Support the onboarding of new clients and follow up on after-sales service requirements.
Skills & Qualifications:
* Proven experience in sales administration, customer service, or a similar role.
* Strong organisational and time management skills with the ability to prioritise tasks.
* Excellent verbal and written communication skills.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
* Previous experience with Pronto would be advantages.
* Experience with CRM systems (e.g., Salesforce, HubSpot, or similar) preferred.
* Attention to detail and high level of accuracy in data entry and documentation.
* Ability to work collaboratively within a team environment.
Personal Attributes:
* Proactive and able to take initiative.
* Customer-focused mindset.
* Adaptable and able to work in a fast-paced environment.
* Professional and friendly demeanour