Short stay energy. Real care. Smart systems.
Moxxi is Tasmania's short-stay partner built on sharp systems and real care. We handle the details from bookings to cleaning so owners enjoy higher returns and guests enjoy homes that feel good the moment they arrive.
We're not your typical property management brand.
We believe that smart systems create freedom, Small thoughtful touches make a big impact, and that continuous improvement isn't optional.
We are in a growth phase and we're looking for someone to lead the guest experience across our growing portfolio. Not someone who just replies to messages, we want someone who sets the standard.
The Role
This is a flexible role that can operate remotely, hybrid, or onsite. Strong leadership and clear communication matter more to us than where your desk sits. As our Guest Experience Manager, you'll lead the Guest Communications team and own the full guest journey. From enquiry to check-out, you'll make sure every stay is simple, seamless and sorted.
You'll be the escalation point when things need a steady hand. You'll refine systems so nothing falls through the cracks, and you'll coach the team so "good" becomes consistently excellent.
We've got 180+ properties (and growing). That means pace, complexity, and real impact. It also means the chance to shape how short-stay hospitality is done in Tasmania.
What You'll Be Responsible For
Guest Experience
* Leading the Guest Communications team to deliver responsive, thoughtful service.
* Overseeing bookings across OTAs and direct platforms.
* Acting as the escalation point for complex guest matters.
* Monitoring reviews and identifying recurring themes before they become problems.
* Ensuring maintenance feedback and guest follow-ups are closed properly.
* Elevating the experience through local partnerships, thoughtful touches and surprise moments.
Leadership
* Coaching, mentoring and performance managing your team.
* Leading remote and virtual assistants with clarity and accountability.
* Embedding new systems and process improvements confidently.
* Creating a culture that's warm, capable and high-performing.
Operational Excellence
* Working closely with maintenance, property managers and finance.
* Identifying workflow gaps and improving efficiency.
* Introducing reporting frameworks and service quality metrics.
* Using smart systems to create freedom, not friction.
Who is our ideal person?
You're calm under pressure. Clear in communication. Big on ownership.
You don't wait to be told where the gap is. You get curious, see the issue, fix it and improve it.
You understand that guest experience is about consistency, clarity and care.
You likely have:
* Experience in customer service or guest relations (hospitality, property or service industries ideal).
* Leadership experience, especially across remote or dispersed teams.
* Strong operational thinking and comfort with systems and platforms.
* A results mindset with genuine care for people.
If you're someone who:
* Loves building systems that work.
* Gets energy from leading people well.
* Cares about the detail.
We'd love to hear from you.
Apply here on SEEK or email to obtain a Position description.
Applications close 5 March 2026. If we find the right person sooner, we'll move quickly.