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Accor, hospitality is a work of heart. We value passion, integrity and inclusion, creating a workplace where every team member can thrive. With over 4,000 hotels in 90+ countries, Accor offers endless opportunities to grow your career across a wide range of globally loved brands.
The position is based at Novotel Canberra, a 286‑room hotel with 8 conferencing and event facilities hosting events from corporate groups to sports teams.
Responsibilities
* Lead the team on shift—providing clear guidance, motivation and support to keep service standards high.
* Own the front‑office experience by ensuring smooth check‑ins, check‑outs and consistently warm, efficient service.
* Deliver memorable moments by championing guest satisfaction, loyalty initiatives and the little surprises that turn a stay into a story.
* Work collaboratively across departments to keep operations flowing and guest needs met quickly and professionally.
* Respond to guest enquiries and issues with confidence, empathy and problem‑solving flair.
* Coach and mentor junior team members, helping them grow and excel.
* Manage daily reporting on operations, incidents and service performance.
* Support financial management of daily operational budgets and cost control.
* Uphold brand and company standards—ensuring every guest experiences the Accor quality we're known for.
Qualifications
* Experience in a similar leadership role, ideally in hotels or guest‑service environments.
* Confident, motivating leadership with a passion for exceptional guest service.
* Strong decision‑making, problem‑solving and conflict‑resolution skills.
* Excellent organisation, time management and communication.
* Tech‑savvy; Opera Cloud experience is a plus.
* Adaptability, resilience and the ability to thrive under pressure.
* Flexibility to work a rotating roster (evenings, weekends, holidays).
* Proven ability to develop and mentor team members.
Benefits
* Enjoy discounted Heartist rates across our global network of properties and beverage venues and wellness centres.
* Grow and travel with your career globally.
* Continuous learning and investment into your capability, including access to Accor Academy training programmes.
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