**Job description**:
**The Opportunity**
**We are seeking enthusiastic and professional Front of House Officers to join a Federal Government Agency based in Geelong or Epping. This role will be a 18 month assignment, 37.5 hours per week, paying $37.36 per hour plus super.**
As the Front of House Officer, you will assist customers in a face-to-face environment by answering enquiries, booking appointments, making assessments on eligibility for payments and undertaking processing and system entry activities related to a customer's needs. In addition, you will provide general administrative support to the wider team.
You will handle a wide range of matters regarding eligibility, participation and ongoing access to payments and services for participants.
**Responsibilities include**:
- Managing and resolving participant matters by actioning planning tasks in line with relevant legislation.
- Providing counter support for the local office including participant enquiries in the self-help kiosks and online platforms
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services
- Coordinating appoints with the use of Agency office facilities.
- Undertaking research and investigation activities and preparing associated reports and correspondence
**About you**:
As the Front of House Officer, you will present with a high level of personal resilience and the ability to deal with emotional and challenging customer circumstances and high workload demands. This role will involve
**liaising with participants on a face-to-face basis and at times, delivering difficult news / handling challenging conversations.**
To be successful in this role you will ideally have proven experience within a customer service environment, ideally within a government setting.
**In addition, you will demonstrate the following skills and experience**:
- Advanced MS Office Suite
- Office Support/Administration (minimum of 2 years)
- Strong Customer Service experience
- Strong communication skills, both verbal and written
- Excellent interpersonal skills
- Strong organisational skills
- A high attention to detail
- Having a strong interest or previous experience with the Disability Sector would be an advantage.
**To Apply**
If you are interested in this role, please APPLY NOW or call DFP on (03) 8632 9900 for more information.